Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
Job Function
Accountable for producing, maintaining, developing and communicating high-quality, accurate and optimized forecasts / schedules and reports across multiple lines of business, through the effective use of planning, reviewing and analytical skills. Ability to perform root-cause analysis, highlight opportunities to improve performance across the contact center, analyze and make recommendations to reduce costs, improve service levels and optimize customer satisfaction. Requires experience in Contact Centre Operations and an expert working knowledge with workforce planning applications.
Specific Accountabilities
Education
Selection Criteria:
Experience
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2023.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Deadline: October 2, 2023
In the event you are experiencing difficulties applying to this job please consult our help page here .
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