IBI Group Looking for Systems Administrator (6 month contract) at Toronto, ON Full Time

We are a global team of dedicated and experienced architects, engineers, planners, designers, and technology professionals who share a common desire – to help our clients create liveable, sustainable, and advanced urban environments.

Arcadis has officially purchased IBI Group and with this transaction now complete, IBI will now be known as Arcadis IBI Group moving forward. Please refer to our website for more information.

We are currently seeking a JR IT Administrator to join our Toronto team. Working as a team, based in our Toronto Campus office, the primary role will be supporting 1000+ users across multiple offices in their daily tasks to ensure that a reliable and robust IT platform is available to all. A high customer service focus is critical in the role and a strong technical skill set is a must.

The successful candidate will be expected to work as part of the support team and equally comfortable working independently to achieve wider goals when required. The ability to work to defined corporate standards whilst offering suggestions for continued improvement is also an important part of the role.

Pls note, this is a contract position with a potential to get converted into full time and requires the candidate to be in office 5 days a week. We are located at 55 St Claire Ave West, Toronto.

Most of the things you’ll work on:

• Provide phone/email/on-site support to local, remote, and working from home staff
• Work as a member of a centralized IT support team
• Utilize the IT ticketing system to communicate with end-users to provide prompt responses and timely resolutions
• Responsible for users’ hardware upgrade and maintenance, repairs, and installations
• Provide basic support for various office productivity software used by the company
• Perform upgrades, repairs, and preventive maintenance on servers, desktops, printers, and other equipment when required
• Perform installations of end-user operating systems and refresh installations when required
• Maintain phone and voicemail system
• Assist internal users experiencing operational, hardware, or network connectivity problems with their computer systems
• Update knowledge and skills to keep up with rapid advancements in computer technology
• Implement Global IT standards and procedures, correct variations when needed
• Provide feedback to IT team on issues and practical advice
• Provide configuration and training for new systems and procedures when directed

You’ll need to have:

• A relevant college diploma or university degree and/or practical work experience gained in a professional IT environment is required
• Must have 1-3 years of professional IT experience
• CompTIA A+ is an advantage
• MCP, MCSE certifications are desired but not mandatory
• Network+ is an advantage
• Working knowledge of Windows desktop/server operating systems (WIN 10 / 11 Pro)
• In-depth understanding of MS Office 365
• Working experience of network technologies and concepts, including LAN/WAN infrastructure and TCP / IP routing
• Some experience in Cisco switches and firewalls is an asset
• Troubleshooting software (Microsoft applications) & hardware (Dell, Lenovo, HP machines)
• Excellent communication skills in order to effectively build relationships and communicate issues and resolutions to all levels of the organization
• Willingness to multi-task and be flexible to take on varied responsibilities
• Good customer service experience and ability to demonstrate patience, tact, and respect
• Able to work under pressure and meet tight deadlines
• Analytical work ethic and attention to detail are key
• Able to work both autonomously and as part of a team when the task requires
• Strong customer focused approach to support

Additional Information

Why you should work for Arcadis IBI Group :

Our employees will find a design environment where collaboration is at the core of the business. We proudly support our team members through continuing education, completion of licenses and certifications, memberships in professional societies, seminar and conference attendance.

• Competitive Base Salary based on industry standards
• Robust Extended + Medical Benefits
• Participation in Incentives Program
• Remote Work Options or Hybrid WFH-Office Schedule
• Coverage of Licensing Fees and Annual Dues to Professional Associations
• Professional Development & Self Directed Learning Resources

As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

As part of Arcadis IBI Group’s selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.

We request applicants submit a RESUME highlighting relevant work experience; please limit PDF files to 10MB. For design related roles, we also require a portfolio to review.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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