Iceculture Inc Looking for Customer Service and Order Processing Assistant at Hensall, ON Full Time

Iceculture, a recognized world leader in the hospitality ice business with several specialized divisions. We are looking for a “roll up your sleeves” assistant to help meet the growing demand of our Hensall Ice Company and other divisions.

Salary: $18-$22/hour

Job Type: Part-time, permanent (Full-time opportunity if interest extends into other areas)

Position: Customer Service

Order Processing Assistant

Bookkeeping

Schedule: 20-25 hours/week.

4-5 hours/day, 5-6 days a week – Schedule can be arranged to suit the right individual and Iceculture.

We are looking for someone who has/is:

· Knowledge of QuickBooks, Microsoft Office and Adobe Acrobat

· Excellent customer service demonstrating tact, diplomacy, professionalism and courtesy

· Strong communication skills – both written and verbal

· Interest in customer satisfaction and desire to provide excellent service always

· Detailed organizational skills, with a great level of accuracy

· Flexible and adaptable with a positive attitude

· Able to cope in a fast paced, deadline driven environment with a sense of responsibility and urgency.

· Self-motivated – able to work independently and as part of a team

· Aptitude for learning new programs, systems, and processes quickly

· A “can do” attitude as a generalist who is willing to roll up your sleeves and be a part of many facets of the business.

· Ability to lift 20lbs and work in a freezer for short periods of time (with appropriate gear)

Responsibilities Include;

· Perform weekly calls to existing customers to confirm order requirements.

· Increase customer loyalty through outstanding service and solutions to grow customer relationships.

· Ensuring accurate, timely order processing through the computerized order processing system

· Preparing Invoices and purchase orders

· Answer telephone and relay telephone calls and messages

· Answer electronic enquiries

· Support bookkeeper and warehouse manager with administrative duties

· Maintain customer files and records

· Monitor/update production tracking system

· Preference will be given to someone willing to assist the warehouse with picking and organizing orders when needed

Call backs for interviews will begin March 21, 2023

Iceculture Inc. is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for accommodation under AODA, known to Human Resources when they are contacted for an interview.

We thank all applicants; however only those being considered for an interview will be contacted

Job Types: Part-time, Permanent
Part-time hours: 20-25 per week

Salary: $18.00-$22.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Work Location: One location