ICUC Looking for Social Media Content Specialist – REMOTE at Toronto, Ontario, Canada Full Time

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. ICUC is an agency of dentsu.

Job Description

Remote Social Media Content Specialist – Canada-based

Do you love all things related to social media? Are you client-focused and a creative, strong writer? Would you like to help manage the online reputation for the world’s largest, most recognized brands? If you answered “Yes, that’s me!” we have an exciting opportunity for you! ICUC Social is looking for social media Content Specialists to join our unique, remote team who are available to work a combination of day shifts and evening shifts (8:00 AM Central to 4:00 PM Central and 4:00 PM Central to 12:00 AM Central) throughout the week and on weekends.

Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. You will be given the opportunity to work with a diverse group of people in a fun and ever-changing industry while expressing yourself creatively.

What you will do:

• Review, monitor, and respond to comments posted on the client’s social channels (Facebook, Instagram, Twitter, YouTube, etc.) on behalf of the client using their unique brand voice.
• Craft creative content to encourage participation and increase engagement across the client’s social channels.
• Provide our client’s audience with an excellent experience through the client’s social channels.
• Proactively escalate issues, observations, opportunities, and insights through the relevant channels.
• Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively.
• Ensure the online community’s safety policies and brand guidelines are being followed by all members.

The Perks:

• 100% remote work – no commute or expenses associated with the traditional work environment.
• Enjoy working a variety of scheduled shifts – social media is not a typical 9-5 job, Monday – Friday job.
• Work with and learn from a diverse team, we’re global and so is our workforce. Our employees come from all walks of life.
• You get to share your knowledge and expertise with our client’s customers/followers/fans/etc.

Qualifications

What you need:

• Availability to work the two shifts noted above during days, evenings, weekends, and holidays.
• To be based in Canada.
• Exceptional customer service skills with the ability to adjust written tone and voice to match each individual customer.
• Strong and fluent (C2 competency level) written communication (spelling, grammar, etc.) in English. Fluency in additional languages is an asset.
• Knowledge of, experience with, and a genuine interest in content being moderated in a variety of industries.
• Extensive experience using all social media platforms.
• Experience writing, editing, and crafting engaging content in the social media space using brand voice while following established guidelines.
• Reliable high-speed internet with no data restrictions.
• An active Facebook account.

Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length.

Compensation: $17 CAD per hour

Additional Information

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

ICUC thanks all applicants, however only those who qualify for next steps will be contacted.

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