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Overview:
Contract Administration
Marketing
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Responsibilities:
Contract Administration
§ Coordinate the administrative requirements for the processing, flow and control of newly-awarded sales orders and post warranty maintenance contracts.
§ Develop and implement procedures for contract management and administration; assist and provide recommendations in the continuous improvement of contract management and administration of systems and processes.
§ Monitor and update customer database with associated documentation (hard copies and electronic files, invoice details) for sales orders and maintenance contracts focusing on accuracy and integrity of data.
§ Review and verify accuracy of Invoices (SEC) prior to sending to customers to ensure compliance with contract requirements.
§ Notify customers of upcoming maintenance contract renewals and end of warranty maintenance prior to their expiration working with sales team members and, where necessary, end customers in an effort to produce a high rate of renewal.
§ Create excel reports to calculate, prorate and reconcile maintenance fees to prepare customer maintenance quotes and contracts.
§ Coordinate sales contract approval process and obtain signatures, track and monitor changes.
§ Serve as the point of contact for customers on contractual matters – ensuring timely review and approval/reconciliation of variations.
§ Work closely with internal sales and operations team to create a united front to the customer and identify revenue opportunities.
§ Maintain Contract repository for IDEMIA’s Canadian customers.
§ Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness
Marketing
§ Distribute sales related reports and presentations as required by extracting and manipulating data from the system;
- Manage coordination of all activities for all trade shows in conjunction with sales team
- Create new marketing collateral, supporting launch of new products/services, executing various marketing communication campaigns, coordinating and supporting tradeshows and events;
- Assist in the planning, implementation and tracking of marketing campaigns;
- Track and report on effectiveness of all digital campaigns and make recommendations for improvements
Qualifications:
- College or University degree in a business discipline is preferred
- Minimum of 5 years relevant business experience in documentation and support relating to client accounts
- Prior experience in digital marketing is an asset
- French/English (verbal and written) is an asset
- Proven ability to self-manage time and administrative tasks
- Proficient computer and graphic applications
- Experience in managing projects/budgets is an asset
- Ability to work cross-functionally and ability to effectively prioritize workflow
- Experience in extracting, manipulating and analyzing data as well as mining data for insight
