About iLobby Visitor Management:
iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.
At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.
About the role:
To support our growth, we are expanding our Customer Experience Department and are looking for a Manager of Customer Success. The successful candidate will bring a track record in customer success having built a reputation as a strategic and hands-on leader who can engage with clients, build process and drive teams towards results. The role will report to the VP Customer Experience and initially be responsible for leading a team of 5 CSMs.
This role is a hybrid position where you’ll be required to come into our office twice a week.
Essential Functions include but not limited to:
1) Team management
2) Building & managing proactive customer success program
3) Metrics
4) Cross-departmental collaboration
Requirements:
Why work at iLobby?
iLobby is the global leader in facility and visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.
We work hard and play hard, and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
iLobby Commitment
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
iLobby will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.
Please note that all candidates must be legally eligible to work in Canada.
Background and Reference Checks
Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.
iLobby thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
iLobby Website: www.ilobby.com
Follow us on LinkedIn: https://www.linkedin.com/company/ilobby-visitor-management
Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4
To apply: Please apply through the LinkedIn job posting
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