Independent Living Services Simcoe County Looking for Supervisor of Homemaking Services at Barrie, Ontario, Canada Full Time

Conditions Apply

Independent Living Services Simcoe County (ILS) is a leading Ontario Health funded Not for Profit Agency providing support and services to adults wishing to live independently and well in their homes. Through our programs and services, we are able to assist adults living with permanent physical disabilities and seniors aging at home lead dignified, productive and independent lives. You can learn more by visiting

Our Vison: Full Life Living Our Mission: Partnering for Possibilities

We Value: Excellence, Collaboration, Respect

Description Of Duties And Authority

The Supervisor of Homemaking Services provides leadership to ILS Attendants in all aspects of client care adhering to policies and procedures. The leader will advance a positive work culture, while managing risk and ensuring compliance across all ILS sites in Simcoe County. The Supervisor of Client Services will monitor the quality of care that is delivered to ILS clients and be responsible for the supervision of the daily coordination and operations of the Client services within assigned areas of Simcoe County. Reporting to the Manager of Client Services, this leader will be a key player in leading the Attendants to giving quality care to our clients.

Program and Organizational Management

• Provide orientation to Clients on their rights and responsibilities within the Agency’s programs.
• Liaise with clients, their families, care providers and other agencies to ensure that the plan meets all client goals in a holistic approach.
• Respond to, and anticipate Client needs, and make appropriate referrals to other community resources as needed.
• Monitor waitlist to meet program targets in collaboration with Client Service Coordinator& Community Navigator.
• Participate in meetings with external services providers for the purpose of Client Care coordination and transition planning.
• Maintain required records as identified.
• Monitor and process Attendants timekeeping.
• Responsible for the satellite office day-to-day operations.
• Participate in the planning of new initiatives and/or modified program changes.
• Monitor program targets and ensure timely admission in collaboration with the Service Coordinator
• Prepare annual Service Agreements and conduct home visits as required.
• Monitor and revise Client Individual Service Plans (ISP)
• Follow the agency’s policies and best practices when assisting with recruitment and retention of employees.
• Respond to all client inquiries and issues in a sensitive, efficient, and professional manner.
• Participate in on-call rotation.

Quality and Service Delivery

• Actively participates in CARF accreditation process; ensures required organizational practices are adhered to and recorded appropriately.
• Monitor program targets and ensure timely admissions in collaboration with Client Service Coordinator.
• Ensure clients receive an appropriate level of service to maintain their independence in the community according to their Individualized Service Plan.
• Prepare annual Service Agreements and conduct annual home visits.
• Monitor and revise Client Individual Service Plans (ISP) as needed.
• Conduct RAI CHA assessments to support updates to the annual client ISP.
• Respond to all Clients inquiries and issues in a sensitive, efficient, and professional manner.

Employee Engagement and Union Relations.

• In collaboration with Client Service Planners create; adjust employee’s schedules to reflect the current client needs to meet service requests efficiently.
• Hold team meetings to promote and enhance communication, expectations, and to provide program updates.
• Maintain positive and professional communication with team members.
• Monitor and evaluate Attendants performance and provide feedback.
• Act as a mentor to Attendants supporting conflict resolution and problem solving and personal growth.
• Follow the agency’s policies and best practices when assisting with recruitment, orientation, and retention of employees.
• Ensure staff are familiar with all policies and procedures.
• Ensure training for Attendants according to the training plans and identified training needs of the Agency.
• Work collaboratively to identify and mitigate risk to the agency.

Strategic Planning and Development

• Contribute to the development and communication of ILS’s mission, vision, values and strategic direction.

Health and Safety

• Adheres to Agency’s Health and Safety Policies and Procedures and ensures a safe and healthy workplace for all employees.

Financial Management

• Assist the Manager of Client Services in the development of program budgets.
• Understand and manage resources in an effective manner.
• Comply with department’s budget.

Education And Experience Required

• Post-secondary degree or diploma in the human services or other related field
• Proven project Management skills
• Supervisory experience required.
• Experience in services provided to seniors and adults with physical disabilities.
• Familiarity with and demonstrated sensitivity to personal disability and age related issues.
• Knowledge of Occupational Health and Safety legislation relating to community supports services
• Experience working in a unionized setting.
• Effective communication skills (verbal and written, active listening).
• Reliable transportation and valid Ontario driver’s license.
• Working knowledge of personal computer software & databases for the purpose of scheduling, statistical tracking, and reporting.
• Demonstrate Customer Services, Conflict Resolution and Problem-Solving skills.
• Experience of community resources.
• Proven delegation, planning and leadership skills.
• Experience with the interRAI and other assessments tools.

This position will participate in an On-Call rotation. The purpose of the Client Service On-Call is to respond to after-hours-time sensitive safety situations and unplanned scheduling matters for staff and client that occur outside of ILS‘s regular Planning Centre business hours.

Direct Reports: Yes

Indirect Reports: None

Working Conditions/Requirements

• Working with chemicals and cleaning agents.
• Bending, twisting, kneeling, and repetitive movements.
• Extended periods of walking, standing, and/or sitting.
• Working in cluttered areas.
• Working at multiple locations on-site in Barrie and area.
• Fast paced environment.
• Regular set schedule with varied hours from Monday-Friday
• On-Call Rotation includes weekends and Stat Holidays

Other Considerations

This position is created and maintained within ILS through program funding through the Government of Ontario. The continuation of this position within ILS is dependent on continued funding through the Government of Ontario, or delegated Authorities.

This is a 12-month Contract Full-Time position. Scheduled time in the Barrie office will be required, as well as some travel within Simcoe County. Access to a reliable vehicle and valid insurance for travel is required.

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We offer a competitive salary including a comprehensive healthcare benefits package, RRSP matching, access to an employee and family assistance program, and an incredible work environment.

Please apply to this position with a cover letter and resume.

Please be advised that as part of the mandatory screening process ILS requires professional references, verification of academic, training and accreditation credentials, plus a current Police Vulnerable Sector Check.

A Current Immunization Record is required of all new employees, including three doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, short of an approved exemption on a ground pursuant to the Ontario Human Rights Code or medical reasons.

In keeping with our continuing efforts towards greater representation, we welcome applicants with relevant lived experience and candidates with a broad reflection of identities including Black, Indigenous, People of Colour (BIPOC), LGBTQ2SI+, age, abilities and socioeconomic background.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), ILS provides accommodation, accessible formats, and communication supports at all stages of the hiring process. We ask applicants to make their needs known in advance by contacting [email protected] or phoning (249) 535-1653.

ILS offices are located in Simcoe County. We acknowledge that the land on which we work in is the traditional territory of the Anishinaabek Nation. The Wendat and the Haudenosaunee Nations have also walked on the territory over time. We acknowledge the enduring presence of Indigenous people and are grateful to have the opportunity to be present in the territory.

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