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The Operations Coordinator is responsible for delivering a program of B2C events, project managing all logistical aspects, and be the lead operations contact for the Canadian portfolio of events. The role will help support growth and revenue goals and work directly with show management.
Key Responsibilities:
Plan and organize all logistical aspects of each event.
Deliver events on-time and on-budget and to seek to continuously improve event delivery and creativity.
Co-handle relationships and negotiate partnerships and costs with facilities and outside suppliers including AV, general services, cleaning, F & B, staffing agencies, signage, registration, security, decorators and contractors.
Act as the liaison between the sales team and show management regarding floor plans, room layouts and booth Responsible for obtaining necessary approvals from relevant authorities.
Control exhibitor/ sponsor communications and services as it relates to the operational details of the event.
Oversee event move in / move out logistics, event set up, staffing.
Ensure health and safety compliance on-site and within the office.
Lead show and office supplies and assets onsite, in warehouse and with third party storage.
Work on operational budgets, YOY proposal analysis, invoice review and reconciliation.
Oversee the maintenance and growth of our registration process, ticketing and
Oversee operational website updates and efficiency.
Maintain good knowledge of contractors and venues to evaluate the services, facilities and best practices that are available within the industry.
Collaborate with other departments including sales, sponsorship and marketing teams to ensure all processes are efficient and effective as possible, suggesting new processes where necessary.
Work with the senior management team to enhance the product and service offering across the portfolio to maintain market leadership.
Manage the effectiveness of office operations.
Assist with diverse range of tasks throughout portfolio and office.
Qualifications:
Highly organized and detail-oriented
Strong time management skills and adaptable to constantly changing priorities
Ability to work under pressure, balance workload and meet tight deadlines
Critical thinker who can make suggestions for improving event and process
Strong verbal and written communications skills
Positive attitude, strong work ethic and team player
Requirements:
College or University degree in event management, business management or project management
3 – 5 years of operational and/ or event management experience
Experience with Illustrator and floor planning considered an asset
Experience with Salesforce and/ or other CRM platforms considered an asset
Logistics experience considered an asset
Proficient in Microsoft Office applications
Must be available to work evenings and weekends during event dates
Travel 4-5 events per year within Canada and US. Valid passport is mandatory
