At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.
About the role
Do you have a flair for leading and motivating a team? Are you energized at the idea of developing and coaching employees? Are you able to maintain a strong customer focused approach while advising on solutions? Is it important for you to work for an organization that supports personal well-being and balance? Join our team and make a difference!
This opportunity is a 12 month secondment.
What you’ll do here:
Direct & coordinate the operations and management of the Ontario Claims CSC training team. Manage and coordinate the planning, coordination, and execution of the on-boarding process.
Direct & coordinate the Ontario CSC Quality Analysts and Customer Experience Consultants.
In collaboration with various internal stakeholders, plan and develop continuing education programs aimed at setting up needs analysis’ and improving the skills of existing employees at all levels, across all lines of business.
Participate in the needs analysis for training, coaching and process improvement.
Manage the execution and have oversight of the audit process including implementing strategies to improve on department strategic initiatives and leakage containment plans.
Proactively maintain knowledge and understanding of the organization and its vision and structure and of the insurance industry as a whole.
Direct the team operations to meet established goals while maintaining a comprehensive view of the department and overall claims service.
Develop and maintain a strong network of contacts among business partners to stay up to date with their realities and business needs as well as communicate trends and observations from the training and audit perspectives.
Participate or cooperate in projects and / or operational initiatives to ensure successful Implementations through training and communication.
Continuously look for effective ways to enhance the service that we offer through better technology, tools, improved communication, etc.
Qualifications
What you bring to the table:
Post secondary education or equivalent experience
CIP designation or working towards it
2~3 years of supervisory experience
Familiar with Contact Claims system
Strong adaptation and innovation skills
Excellent approach to customer service
Excellent communication skills
Strong ability to work in a virtual team environment, and take initiative
Knowledge of the policy wordings, coverages and life cycle of a claim
Working knowledge of MS Office suite required
Here are a few reasons why others have joined our team:
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
Flexible Work Arrangements
Right now, we support 100% remote work, if your role permits. Once it’s safe to do so, we will move to a hybrid approach which will give everyone the best of both worlds – a mix of home and in-office workdays. Schedules will be determined in partnership between individuals, managers, and the team.
Closing Statement
We are an Equal Opportunity Employer
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
This posting closes on March 10, 2022 at 11:59pm.
Referral Bonus
This role is eligible for employee referral bonus. #myReferrals3000
LinkedIn Sponsored Tag
#LI-ClaimsO
LinkedIn Sponsored Location
#LI-Hybrid
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