Interior Health Authority Looking for Lead | HR Service Delivery at British Columbia Full Time

This role has a flexible work location anywhere within the Interior Health region!

About the role:

The Lead, HR Service Delivery is responsible and accountable for the leadership, planning, implementation and sustainment of a leading practice Human Resources (HR) service delivery model. The lead collaborates with partners across HR to ensure the effective and efficient alignment of HR services and leads the development and optimization of service levels to meet the needs of the organization.

This position works closely with partners and customers across Interior Health, including Operations, Support Services, Digital Health, Business Support and others to identify needs and provide excellent customer service. The lead oversees the implementation of resources, training, and technology systems that support a positive customer experience when interfacing with HR.

Some key duties:

• Leads the planning, implementation and sustainment of a leading practice HR shared service delivery model.

• Leads the development of tiered service levels, ensuring services are aligned with the appropriate HR functions and workflows are streamlined across tiers.

• Develops standard operating procedures, guidelines and processes to support the effective and efficient delivery of HR shared services.

• Collaborates with partners and customers to identify customer needs and develop solutions to ensure an enhanced customer experience.

• Utilizes standard project management methodology and a collaborative approach to develop project charters, schedules, timelines, and specific processes for accomplishing the required work plan.

• Cultivates and fosters relationships in order to develop comprehensive plans with input from key partners and provides leadership and support in the development of strategies to meet these needs.

• Develops and coordinates a process for managing the preparation and maintenance of all status reports, design of reporting templates, compilation and analysis of data and information; monitors project and/or system change progress; identifies barriers and missed milestones; and researches issues and best practice.

• Evaluates effectiveness of service levels and implement continuous improvement measures to ensure long-term sustainability and effectiveness.

• Performs other related duties as assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).