GENERAL DESCRIPTION
The customer service specialist will also be responsible for the management of our internal ticketing system (email). Tickets will need to be actioned on promptly and the customers will be replied to in a timely fashion. The customer service will either handle the request themselves or forward it to the proper department for resolution. The customer service specialist will also be responding to new requests received from our customers by chat or telephone; as well as requests from other departments in the company. This customer service specialist will be 1st contact for all new customers and sales inquiries.
TASKS AND RESPONSIBILITIES
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