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Title: Vice President, Operations
Full-Time: Permanent
Reports: COO
Location: Mississauga
Industry: Not-for-profit
COMPANY PROFILE
Founded in 2004, Jake’s House is a Provincially and Federally funded Canadian charity with a mission to
provide meaningful support to families living with autism across the country. Recognizing that more than any other single issue, families dealing with autism need a community, Jake’s House is committed to growing a strong network of people who understand and care – a family, determined to provide tangible solutions at
every stage of life.
In addition to growing a caring, committed community, Jake’s House offers a continuum of structured services to provide practical help today and lasting hope for tomorrow. Through four strategic offerings –social events for the whole family; mentoring programs for youth; employment opportunities for young adults; and housing for the aging population – Jake’s House supports individuals on the spectrum throughout their entire lifespans.
Through these events and services, as well as other strategic initiatives, Jake’s House strives to empower individuals with autism; offer their caregivers support and respite; raise awareness; share resources; and build a caring community. Jake’s House is dedicated to delivering assistance to those who need it right now, while also determined to establish a support system for future generations.
The ideal candidate will be working with a dynamic, fast-growing organization, collaborating with a passionate, dedicated team.
JOB OVERVIEW
Jake’s house is looking for a strategic, mission-oriented, and seasoned leader who will serve as the Vice President of Operations, reporting to the COO. The VP, Operations will work closely with the team leaders who are responsible for the development, implementation, and management of our four core programs and many new projects and initiatives. The VP, Operations will primarily lead the finance, human resources, information technology and special projects for the organization.
The ideal candidate will hold a strong background in managing teams, developing, and executing strategic business plans, comprehensive project planning with thorough execution, delivering both on time and on budget. A solid understanding of finance, risk management, government reporting, CRM systems, website development and overall organizational operations is required.
Experience in or deep knowledge of, Ontario community housing services, stakeholder relations, charitable or non-profit organization management, government-funded organizations, service delivery programs, fundraising and working with volunteers are all assets.
RESPONSIBILITIES
Leadership & Team Management
- Support the COO in fulfilling strategic and operational objectives.
- Provide leadership, direction, guidance and supervision to director and manager level employees at Jake’s House along with service partners and external vendors.
- Build and lead staff, setting clear objectives and outcomes aligned with strategic and operating plans.
- Be a highly visible leader committed to developing and growing the culture at Jake’s House
- Demonstrates effective delegation of staff responsibilities and a system of follow-up and accountability.
- Monitor staff performance and facilitate development, coaching and improvement.
- Provide strategic leadership and translate the Jake’s House vision into measurable goals and definitive actions that advance the mission of the organization and motivate employees.
Strategic Direction
- Work with the COO & CEO to develop, implement, monitor, and evaluate the strategic plan for the organization and ensure financial and human resources are available to support this plan.
- Foresee and identify potential risks, challenges, and changes in the short- and long-term future and develop strategies for mitigating such risks.
Operations, Finance & IT
- Support the research, planning, development, implementation and evaluation of programs and services that are consistent with and promote the vision and goals of the CEO and Board.
- Assist in the development of budgets and management practices for each program.
- Collect and report all required municipal, provincial, and federal funding data in a timely manner.
- Establish and apply a quality assurance process to ensure continued program excellence.
- Oversee the acquisition and implementation of IT systems and devices as required and ensure information security and privacy as required by law.
- Oversee human resources management, ensuring a fair and transparent relationship with employees which is compliant with human rights, health and safety, labour, and employment standards legislation within the jurisdictions that Jake’s House serves.
- Develop and implement new programs in collaboration with internal and external stakeholders.
- Continually enhances industry knowledge and expertise.
Governance and Risk Management
- Support the COO and CEO to ensure the organization is on track both operationally and per governance; operational policies and procedures are adhered to throughout the organization.
- Oversee that policies and procedures are current and complied with to ensure the safety of all Jake’s House participants, families, volunteers, and staff.
- Monitor organization program compliance and risk management.
Government Funders & Stakeholder Relations
- Build and nurture relationships with government funders, stakeholders, and service partners.
- Negotiate partnership agreements with service partners and agencies to expand the delivery of Jake’s House programs and services, monitoring contract performance for improvement.
- Build networks of key stakeholders to help expand programs and profile for Jake’s House.
- Represent Jake’s House programs and services to government and other funders as required.
- Remain informed on current and emerging trends in autism, mentorship, employment training and community housing programs and research.
REQUIRED SKILLS, EDUCATION & EXPERIENCE
- Bachelor’s degree – Master of Business Administration (MBA) preferred.
Ten or more years’ experience in:
- managing senior teams
- developing and executing strategic business plans
- comprehensive project planning with thorough execution
- delivering projects on time and on budget
A solid understanding of:
- Finance
- Risk Management
- Government Reporting
- CRM systems
- Website development
- MS Office Suite
- Overall organizational operations
- Excellent written, verbal and listening skills.
- Strong work ethic, with the ability to work independently and collaboratively and capable of handling multiple projects and deadlines simultaneously.
ADDITIONAL SKILLS & EXPERIENCES – ASSETS
- Leadership role in a charitable or non-profit organization.
- Leadership role in a Government-funded organization.
- Experience in or deep knowledge of Ontario community housing services.
- Skilled in stakeholder relations.
- Experience in service delivery programs.
- Experience in or knowledge about fundraising.
- Experience working with volunteers.
- An established national network in social services and funding.
- Proficiency with Canada’s official languages, or a third language.
Ideal Candidates (Culture Fit)
- Self-starter, proactive, takes initiative, resourceful, bootstrap mentality, go-getter
- Innovative, entrepreneurial, dynamic, creative, collaborative
- Motivated and results-driven and enjoy working in a team environment.
- Adaptable, resilient, can switch gears and hats quickly, thrives in dynamic, fast-growing and fast-moving environment.
- Positive, energetic, enthusiastic, passionate.
- Committed, disciplined.
- Compassionate, caring, understanding, genuine, strong ‘family values’.
Jake’s House is an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, physical or mental disability, medical condition, gender, sexual orientation, gender identity, or any other status protected by law. We celebrate diversity and are committed to creating inclusive working environments for all employees.
