Position Overview
The position is responsible for the daily infrastructure operations and coordination and management of all aspects related to, but not limited to, client/contractor services and satisfaction related to centralized operations activities, such as Image Processing environment, cloud based or physical hardware, printers, Microsoft data bases, Microsoft operating systems and tailor made applications supplied by Jenoptik, regularly data import, all systems and resources as well as performance monitoring, consumables procurement and management, monthly and ad-hoc reporting internally and for the clients. The position will also involve input to annual budget planning. The position requires ongoing learning from hands on experience to gain complete knowledge of all aspects related to Jenoptik company business in the Americas and its centralized operations services, including but not limited to, IT requirements to support all internal and customer projects. The position requires having hands on daily regarding any IT aspect if circumstances so dictate and is responsible to detect/advise on any potential commercial risk/impact.
Daily Operations
Oversee, support and assist the client’s manager, i.e. the Supervisor in performing tasks related to Jenoptik’ contractual operations obligations as a priority at all times including;
Daily Operations (cont’d)
Installations -sub Contractors
Manage and supervise all aspects related to the hiring of subcontractors to perform IT services including;
System/Image Quality
Responsible for all aspects related to system/image quality which is directly related to positive revenues and the financial success of the program, the duties of which include:
Report on demand on numbers based on filters for the data base as instructed
Client Services
Responsible for developing and maintaining a positive working relationship with all clients including;
Record Keeping
Other
Requirements
Requirements
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