JobTarget Looking for Customer Success Specialist (Remote option) | Customer Success Specialist (Remote option) | Spé[] at Montreal, Quebec, Canada Full Time

GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally. To learn more, please visit: https://www.gosecure.net.

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure!

Summary

The Customer Success Specialist is a member of the Global Services team. This role ensures positive client experience through high quality support services and effective communication.

As a key member of the team, you will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional teams to deliver excellent customer experiences. Ideally, you are passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Duties And Responsibilities

• Build and maintain relationships as a trusted advisor to help ensure clients recognize the value of our products and services.
• Assist to resolve complex client issues through incident recognition, research, resolution, escalation, and continuous follow-up.
• Facilitate communications between internal and client staff to ensure that all points of action, client initiatives, and concerns are resolved to the satisfaction of clients.
• Gather feedback from clients on services and expectations that in turn will help prioritize any potential areas of improvement.
• Collaborate closely between internal and client PMO teams ensuring efficient and effective Services onboarding projects.
• Develop reporting methods based on client needs.
• Provide administrative support to sales team members as required.
• Communicate effectively with both internal leadership and client teams to better understand client needs and maximize retention and growth.
• Other duties as required.

Requirements And Experience

• 2-3 years of relevant customer service experience.
• Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
• Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
• Exceptional ability to multitask and attention to detail.
• Ability to work independently and in a collaborative team environment.
• Excellent written and verbal communication skills in both French and English
• Energetic and positive attitude.
• Relevant certifications are considered a plus.

GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally. To learn more, please visit: https://www.gosecure.net.

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure!

Duties And Responsibilities

• Build and maintain relationships as a trusted advisor to help ensure clients recognize the value of our products and services.
• Assist to resolve complex client issues through incident recognition, research, resolution, escalation, and continuous follow-up.
• Facilitate communications between internal and client staff to ensure that all points of action, client initiatives, and concerns are resolved to the satisfaction of clients.
• Gather feedback from clients on services and expectations that in turn will help prioritize any potential areas of improvement.
• Collaborate closely between internal and client PMO teams ensuring efficient and effective Services onboarding projects.
• Develop reporting methods based on client needs.
• Provide administrative support to sales team members as required.
• Communicate effectively with both internal leadership and client teams to better understand client needs and maximize retention and growth.
• Other duties as required.

Requirements And Experience

• 2-3 years of relevant customer service experience.
• Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
• Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
• Exceptional ability to multitask and attention to detail.
• Ability to work independently and in a collaborative team environment.
• Excellent written and verbal communication skills in both French and English
• Energetic and positive attitude.
• Relevant certifications are considered a plus.

GoSecure est reconnu comme un leader et un innovateur en matière de solutions de cybersécurité. L’entreprise est la première et la seule à intégrer une plateforme de détection des menaces pour les points finaux et les réseaux, des services gérés de détection et de réponse, et des services Cloud/SaaS. Ensemble, ces capacités apportent la réponse la plus efficace à la sophistication croissante des logiciels malveillants en constante évolution et des initiés malveillants qui ciblent les personnes, les processus et les systèmes. En mettant l’accent sur la qualité de l’innovation, l’intégrité et le respect, GoSecure est devenu le fournisseur de confiance de produits et de services de cybersécurité pour les organisations de toutes tailles, dans tous les secteurs d’activité, à l’échelle mondiale. Pour en savoir plus, veuillez consulter le site : https://www.gosecure.net.

GoSecure offre un environnement de travail créatif et stimulant, un ensemble d’avantages sociaux compétitifs et une atmosphère propice à l’épanouissement professionnel. Venez placer votre carrière à la pointe du progrès et mettez vos talents au service d’une opportunité très recherchée et à forte croissance dans le domaine de la technologie : GoSecure !

Sommaire

Le spécialiste de la réussite des clients est un membre de l’équipe des services globaux. Il veille à ce que les clients vivent une expérience positive grâce à des services de soutien de haute qualité et à une communication efficace.

En tant que membre clé de l’équipe, vous contribuerez à l’élaboration de nos stratégies de réussite des clients, en établissant des relations solides avec les clients et en collaborant avec des équipes interfonctionnelles pour offrir d’excellentes expériences aux clients. Idéalement, vous êtes passionné par l’utilisation de compétences analytiques pour identifier les problèmes, trouver des solutions et améliorer les relations.

Fonctions et responsabilités

• Construire et maintenir des relations en tant que conseiller de confiance afin de s’assurer que les clients reconnaissent la valeur de nos produits et services.
• Aider à résoudre les problèmes complexes des clients par l’identification des incidents, la recherche, la résolution, l’escalade et le suivi continu.
• Faciliter les communications entre le personnel interne et les clients afin de s’assurer que tous les points d’action, les initiatives des clients et les préoccupations sont résolus à la satisfaction des clients.
• Recueillir les commentaires des clients sur les services et les attentes, ce qui permettra d’établir des priorités dans les domaines susceptibles d’être améliorés.
• Collaborer étroitement avec les équipes PMO internes et celles des clients afin de garantir l’efficacité des projets d’intégration des services.
• Développer des méthodes de reporting basées sur les besoins des clients.
• Fournir un soutien administratif aux membres de l’équipe de vente, le cas échéant.
• Communiquer efficacement avec la direction interne et les équipes clients afin de mieux comprendre les besoins des clients et de maximiser la fidélisation et la croissance.
• Autres tâches selon les besoins.

Qualifications

• 2 à 3 ans d’expérience pertinente dans le domaine du service à la clientèle.
• Licence en informatique ou dans un domaine connexe et/ou formation/expérience équivalente.
• Connaissance pratique de Linux, Windows et iOS, y compris du CLI pour chacun de ces systèmes, ainsi que de la suite MS Office.
• Capacité exceptionnelle à effectuer plusieurs tâches à la fois et souci du détail.
• Capacité à travailler de manière indépendante et dans un environnement d’équipe collaboratif.
• Excellentes aptitudes à la communication écrite et orale en français et en anglais.
• Attitude énergique et positive.
• Les certifications pertinentes sont considérées comme un atout.