John the Plumber Ottawa Looking for Office Admin (FT) at Ottawa, ON

John The Plumber is hiring for a full-time, Monday-Friday, Office Admin in a Plumbing Company. We’re an Ottawa-based plumbing company with a fantastic reputation. The office is shared with an office manager. Management is friendly and job satisfaction within the company is high.

Benefits:
Competitive wage

Room to grow

Paid Vacation

Full-time, Permanent

Job Description:
The candidate will help with several functions in the backend of a service plumbing company.

Customer service, documentation, data entry, scheduling, complaint handling, quality control, and various other responsibilities will be a part of day-to-day life.

The ideal candidate must be versatile, adaptable, and good at multi-tasking. Friendliness, professionalism, optimism, and world-class customer service are necessities.

Duties include:
Converting quotes, contacting customers to schedule their plumbing work and booking plumbers

Using a CRM to help with scheduling and schedule changes

Contacting customers requesting work online to schedule appointments

Scheduling and assigning the city for water shutoffs

Some payment collections (most payments are accepted during the plumbing visit, however, some customers request they pay later)

Customer service and complaint handling

Various customer contact

Various data entry

Various plumber requests (finding available helpers, locating equipment, etc)

Monitoring plumbers for delays or issues

Qualifications:
Good English skills

Good writing skills

Good speaking skills

Outstanding customer service

Friendly and professional

Reliable and focused

Bilingual an asset, but not necessary

Works in office setting in Nepean

Hardworking

The goal at John The Plumber is to create a really positive work environment that people enjoy working for many years to come. Our employee satisfaction is great and our employee retention is very healthy. We’re growing, we’re busy, and we will have many opportunities in the years to come.