JVS Toronto Looking for Employment Counsellor / Mentoring Coach at Toronto, ON Full Time

Who is JVS

JVS Toronto is a registered charity in the social services sector providing career and employment services. Our employees make a difference affecting local communities by connecting jobseekers to employment and helping employers build their workforce in Toronto and York Region. The JVS Employment Source Markham office, funded by MAESD, provides a range of employment services (information and referral, one-on-one employment counselling, employment workshops, job development/placement services) to unemployed individuals of all ages, financial backgrounds and skills to help them gain employment within their field or a related field.

Our employees benefit from competitive salaries, a friendly work environment and opportunities for continuous learning. JVS Toronto also offers a generous vacation package, group benefits and pension plans in addition to paid sick time, family care and wellness days, monthly wellness initiatives, access to an employee assistance program (EAP) and a variety of corporate discounts.

Program Overview

We are looking for a self-motivated individual to join our multi-lingual pre-arrival team. Acting as both a counsellor for international clients and coach for new mentors and partners, this dynamic role requires effective organizational abilities and flexibility to remain client-focused while achieving program targets. We pride ourselves on supporting our overseas clients with their successful integration to Canadian labour force!

Individual in this position will provide employment counselling and supports to our pre-arrival programs like Canada InfoNet, Project Welcome as well as other pre and post arrival group mentoring initiatives. Canada InfoNet is a pan-Canadian online program offering pre-arrival services to internationally educated persons. Program provides employment preparation, occupation specific mentoring and Canadian workplace culture support.

Responsibilities of the role include:

• Conduct intake and in-depth assessments online to determine client program eligibility and create Employment Action Plans
• Case manage clients, provide employment counselling, sector and province-specific labour market information
• Facilitate on-line job search related workshops for small groups and deliver Zoom presentations to large audience of clients and other stakeholders
• Assist clients with resume building, conduct mock interviews via skype, and provide coaching to develop the clients’ skill set and knowledge; aid with adaptation to Canadian business culture
• Research and identify potential referral sources abroad, support establishing of referral arrangements and act as a liaison with referring agents
• Support further upgrading of JVS Toronto online mentoring platform
• Develop manuals and online learning content for Learning Management system
• Recruit mentors by leading information sessions and marketing the program via national outreach to employers, organizations, and social networks
• Screen and match mentors/mentees, conduct online mentor/mentee orientation and secure mentoring matches
• Case manage and monitor mentoring relationships to ensure mentee/mentor goals are met
• Gather and analyze participant evaluations after program completion
• Record and administer participant information/documentation collection
• Assist in tracking participants’ progress and outcomes and preparing monthly and other reports as required Flexible hours / evenings / weekends are required for this position to accommodate international client, mentor and community groups’ needs and availability
• Deliver train-the-trainer and information sessions to partner representatives regarding the project, mentoring platform and mentoring model
• Deliver training and support to partners to establish and manage group mentoring programs

Qualifications & Experience:

• Bachelor’s degree or Post Graduate Certificate in Human Resources, Social Services, or related. International degrees must be evaluated for Canadian equivalency.
• Minimum of 1 year experience working with newcomers
• Proven Employment/Career Counselling expertise of minimum 2 years
• Demonstrated knowledge of mentoring, settlement, and immigration
• Strong technical skills, comfortable with online service delivery and using technology for various activities of the program. Proven ability to master new tools and technologies quickly.
• Experience delivering training and information sessions online
• Technical expertise in excel, word, online meeting and webinar tools like GoTo Webinar, Zoom etc
• Proven experience providing case management to high volumes of clients
• Demonstrated flexibility and ability to multitask, strong ability to adapt to client and community groups’ schedules
• Effective verbal and written communication skills
• Strong interpersonal skills; ability to develop and maintain relationships
• Effective research skills and knowledge of the Canadian labour market
• A clear Police Vulnerable Sector check is required for this position

Our ideal candidate will also have:

• Fluency in a second language reflecting targeted outreach
• Employment Ontario knowledge and exposure
• Awareness/knowledge of client challenges
• Exposure to social media platforms and creating content for them

Qualified applicants are invited to submit their resume & covering letter here.

JVS is an Equal Opportunity Employer. If you require accommodation in order to submit your application, please contact JVS directly.

Our agency embraces diversity and encourages all qualified candidates to apply.

We thank all applicants for their interest in our agency, however only those selected for an interview will be contacted.