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_ You are known for your excellent customer service?_
Be the Champion for Kaycan’s customers!
Kaycan‘s Customer Service – Warehouse team has a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. Our branch located in Peterborough is currently looking for a Customer Service Champion that is focused on providing the best customer experience.
Schedule: Monday to Friday – Day shift
Job status: Seasonal – Spring to early Winter, recurring.
We offer:
- Competitive Salary
- Complete training
- Opportunities for growth and development
- Stability
Responsibilities:
- Offer a WOW customer service experience
- Respond to customer inquiries through busy walk-in traffic and via phone
- Verify pricing and availability of product
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues
- Process special materials orders in accordance with standard procedures
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Forward customer leads to appropriate sales personnel
Requirements:
- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- 3-5 years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer literate : knowledge of MS Windows and Office a must
- Excellent organizational skills
- Enjoys working in a fast-paced environment
Kaycan Ltd. is an equal opportunity employer and encourages applications from designated group members.
Job Types: Full-time, Seasonal
Contract length: 9 months
Schedule:
Ability to commute/relocate:
- Peterborough, ON K9J 6X7: reliably commute or plan to relocate before starting work (preferred)
