Who are we?
Klue is a VC backed, capital-efficient high growth SaaS. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.
We’re one of Canada’s Most Admired Corporate Cultures by Waterstone HC, a Deloitte Technology Fast 50 & Fast 500 winner, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.
As a Customer Success Manager you will maximize customer value and you will minimize churn through best-in-class platform adoption to protect, defend and prime Klue’s customer base for future growth through expansion.
You will own the customer experience and business outcomes of the Joint Success Plan to ensure high adoption and best-in-class content quality, the two hallmarks of a strong competitive enablement program.
What success looks like in your role:
Leading indicators of success you’ll be measured on:
Lagging indicators of success you’ll be measured on:
What we’re looking for:
Benefits:
Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.
We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we’ve started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of ‘years of experience’. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.
All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:
🌈 Pay Up For Progress & 50 – 30 Challenge & Klue Blog
✅✅ Win-Loss Acquisition (2023)
🅰️ Series A (2020)
🐅 Series B (2021)
🏆 Culture, culture, culture!
🎧 Winning as Women & Competitive Enablement Show
🔍 Glassdoor
🐝 About Us
🦄 Wellfound (AngelList)
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