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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Komatsu is searching for a Regional Operations Manager, Hard Rock Canada based in Sudbury, Ontario, Canada. This position is responsible for developing and leading aftermarket functions for Central Canada including the field service, rebuild and repair and parts strategy to achieve targeted results for the hard rock business. This includes leading a team in the development, implementation and maintenance of standard policies, processes, and procedures to ensure customer quality and expectations are met. The position will lead customer service strategies for the Central Canada aftermarket business to ensure targeted revenue and profit are being planned and achieved. The position will also act as a Site Manager for the Sudbury, ON and Val d’Or, QC branches to ensure proper site EHS requirements, maintenance, setup and planning for future services expansion.
Key Job Responsibilities
Establish annual service, repair, parts sales strategy and forecasts/budgets.
Develops, implements, and manages procedures and processes for service, repair, parts requests to delivery function.
Manage the regional parts order desk functions by developing and implementing tools and resources to excel customer service and increase parts sales.
Assists with and/or develops quotations and discount structures for parts and/or field support tenders/contracts.
Implement, analyze, measure and amend departmental measuring tools (KPIs) for parts and field service.
Job Overview
Komatsu is searching for a Regional Operations Manager, Hard Rock Canada based in Sudbury, Ontario, Canada. This position is responsible for developing and leading aftermarket functions for Central Canada including the field service, rebuild and repair and parts strategy to achieve targeted results for the hard rock business. This includes leading a team in the development, implementation and maintenance of standard policies, processes, and procedures to ensure customer quality and expectations are met. The position will lead customer service strategies for the Central Canada aftermarket business to ensure targeted revenue and profit are being planned and achieved. The position will also act as a Site Manager for the Sudbury, ON and Val d’Or, QC branches to ensure proper site EHS requirements, maintenance, setup and planning for future services expansion.
Key Job Responsibilities
Establish annual service, repair, parts sales strategy and forecasts/budgets.
Develops, implements, and manages procedures and processes for service, repair, parts requests to delivery function.
Manage the regional parts order desk functions by developing and implementing tools and resources to excel customer service and increase parts sales.
Assists with and/or develops quotations and discount structures for parts and/or field support tenders/contracts.
Implement, analyze, measure and amend departmental measuring tools (KPIs) for parts and field service.
Launch new field service, repair and parts campaigns into market and support customer marketing initiatives.
Investigates competitor activities and conducts relevant market research that enables market competitiveness.
Maintain installed base date on OE, parts to establish key opportunities for increased service, repair and parts revenue.
Monitor parts inventory levels to ensure proper stocking based on factory recommended LCM models and installed base knowledge.
Coach and mentor field service, repair, and parts resources to develop not only technical skill but soft skills and business acumen to support continuous succession planning.
Ensure site safety requirements, building and equipment maintenance are maintained for continued improvement and expansions.
Builds a strong health and safety focus amongst team members and strives for zero harm.
Qualifications/Requirements
Bachelor’s Degree in Engineering or Diploma in Trades with a minimum of five (5) years service and sales experience with Mining OE, parts and minimum of three (3) years leadership experience
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Strong knowledge of the underground mining industry and mining operations through direct experience servicing mining customers.
Strong drive for customer satisfaction
Strong project management, planning and organization skills
Strong negotiation skills to drive sales and contracts
Excellent analysis and problem-solving ability
High energy with a sense of urgency in job responsibility
Ability to work as part of an integrated, broad team
Strong business acumen and attention to detail
Ability to develop knowledge of customer business processes
Excellent customer relations and active listening skills
Ability to interpret financial statements
Computer Literacy including MS Office (Excel, Word, Power Point, etc.)
Excellent written and verbal communication and interpersonal skills to speak with production workers to customer management
Ability to travel frequently (40%) across North America
Ability to work underground
Legally eligible to work in Canada.
Additional Information
Komatsu is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected status. Accomodations will be provided throughout recruitment process upon request.
