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Your Role and Responsibilities
This role is for you if you are passionate about creating an exceptional employee experience – making modern hybrid work life easier, simpler, more unified, and more secure. Are you passionate about Consulting to support clients in creating an exceptional employee experience through strategy development and implementation? Are you able to stitch a solution assessing the client current state and leverage technology investments they have already made and extract more value for them and drive adoption? Are you good at Journey Mapping and able to address the varied generational needs of employees in an enterprise with the right tool stack and drive adoption leveraging organization change management gamification? Do you enjoy consulting and applying your skills in how to Modernize Workplaces and enable New Ways of Working for Enterprises?
Primary duties may include, but are not limited to:
· You will lead client meetings and pitches, create win themes and work with Solution Architects to help shape solutions and proposals to drive the Modernization of Collaboration and messaging services.
· Deeply understand technologies and solutions from Microsoft and relevant partners that can be used to deliver client solutions (for example Extended Reality such as AR and VR, Collaboration Hubs, Teams, Telephony, Power Apps, Power BI, Office 365, SharePoint, and Viva workplace analytics).
· You will deliver consulting engagements to modernize collaboration, doing deep dives for one or several of our Digital Workplace technologies and platforms across Collaboration and Messaging Services and Active Directory and creating roadmaps and implementing solutions.
· You will be part of a diverse, inclusive, exceptional delivery team focusing on modernizing the workplace experience. You will work closely with account teams, client teams, and specialist sellers, as well as with strategic partners like Amazon Connect, Microsoft, Service Now, and Nexthink to name a few.
Required Technical and Professional Expertise
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5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise
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8+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and designing M365 solutions: Experience with Microsoft Teams inclusive of Enterprise Voice – advise, design, implement and migrate
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Experience with both On-Prem and Cloud-based implementation of one or more major vendor offerings around Voice and Unified Communications Expertise in Network designs as it related to global Unified Communications Solutions.
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Microsoft Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint.
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Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demo’s, prototyping and Proof of Concepts.
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Experienced level skills with Design Thinking, Agile and DevOps methods.
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Excellent verbal, written and presentation skills.
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Self-driven, detail-orientated
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Ability to work collaboratively and productively with globally dispersed teams
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Ability to manage ambiguity, yet producing tangible results
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Ability to effectively manage challenging situations without loss of focus when under pressure
Preferred Technical and Professional Experience
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Understand how collaboration and unified communications fits into overall employee and customer experience.
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Contact Center Solutions – CCaaS Microsoft Cloud PC and Azure Virtual Desktops Azure Active Directory
Required Education Associate’s Degree/College Diploma
Preferred Education Bachelor’s Degree
Country/Region Canada
State / Province ONTARIO
City / Township / Village Toronto
Being You @ Kyndryl
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
Other things to know
Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
Primary job category Software Development & Support
Role ( Job Role ) Customer/Partner Engagement Leader
Employment Type Full-Time
Contract type Regular
Position Type Professional
Travel Required Some travel may be required based on business demand
Company (Y009) Kyndryl Canada Limited
Is this role a commissionable/sales incentive based position? No
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
