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Project Manager, Performance Improvement & Excellence – Toronto, Ontario
Project Manager, Performance Improvement & Excellence
Job Posting : 925645
Site: TGH, Downtown Toronto Location
Department: Data & Analytics
Reports to: Senior Manager and Program Lead, Data & Analytics
Hours: 37.5 hours/week
Status: Permanent full time
Salary Range: $93,073 – $116,337 (based on experience & UHN Compensation Policy)
Work Environment: Hybrid – Work from home & Onsite
Posted Date: October 19, 2023
Closing Date: October 27, 2023
The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
UHN Data & Analytics supports UHN’s growing demand for data, data-driven insights and helps TeamUHN ensure the needs of the patients come first. Our collective goal is to better see, understand and use data to help UHN become a data-driven organization, which will help us achieve UHN’s strategic goals and ultimately advance care, research and education. UHN Data & Analytics supports UHN in data-driven decisions, data literacy, performance improvement, data governance, data infrastructure/tools, advanced analytics, and automation. The Performance Improvement & Excellence (PIE) team works under the direction of the Chief Data & Analytics Officer and in tight partnership with clinical & administrative leadership, to lead and manage performance improvement and transformation initiatives, using data, to accomplish measurable outcomes.
Position Summary: As a member of the Project Team, the Project Manager is responsible for managing specific project activities such as: requirements gathering, gap definition, workflow and process redesign, assisting with RFI/RFP development and evaluation, coordinating system design, build and testing and implementation within larger, more complex projects as assigned. Will be responsible for leading complex projects of medium to large scope. Assists in the management and monitoring of project plans, schedules, status reports and budgets as required. Handles project planning and implementation problems in an expedient and efficient manner requiring individual judgment and latitude for independent action to solve problems, within generally defined policies and procedures. Performs assignments and special projects in support of departmental objectives, often functioning across disciplines and areas of expertise.
You are a bold, creative, and innovative individual seeking a unique and exciting opportunity to lead the advancement of UHN’s data and analytics capabilities, and enable UHN to see, utilize, and manage its data assets better. As an ideal candidate, you have experience leading large-scale organizational change and transformational initiatives. You can manage multiple complex projects in a fast-paced and dynamic environment with cross-sectional stakeholders. You understand how a hospital and/or information management environment functions, and you are curious about the future of data and analytics in healthcare. Reporting to the Senior Manager, Program Lead you will play a critical role in implementing value initiatives that highlight UHN’s data assets as a competitive advantage, improve the delivery of care and business functions, and improve operational efficiencies.
Duties:
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Leading multiple projects of large scope/complexity from initiation to close-out, including effective planning, requirements gathering, workflow mapping, schedule, budget, and issue tracking, risk mitigation, and resource utilization
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Being exceptionally organized, detail-oriented, adaptive, and client-focused
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Integrating emerging trends and incorporating subject matter expertise to creatively deliver impactful and innovative solutions
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An innate ability to recognize problems, proactively research the best option, and utilize individual judgment and action to resolve them efficiently
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Demonstrated experience leading enterprise-wide change through comprehensive strategic planning, engagement and communications
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Possessing exceptional facilitation and communication skills and a strong emotional intelligence to connect with stakeholders, build consensus, gain buy-in, and build relationships
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Knowledge and experience applying Change Management principles and methodology: Kotter, ADKAR & other industry leaders
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Strong customer relations and support service skills; proven Stakeholder management experience including negotiating, influencing and consensus building
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Possessing knowledge of data attributes, governance, quality, maintenance, and visualization best practices
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Committed to continually seeking opportunities to advance UHN’s analytics adoption maturity
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Integrates strategies into operations by supporting the development of centralized processes and standards, and ensuring sustainability and continuous improvement
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The ability to conceptualize processes, practices, and trends to support organizational strategy
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Facilitating a collaborative environment with executive leadership, program team(s), external vendors/contractors, and functional/business/technical stakeholders
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Possessing excellent team-building, listening, coaching, and mentorship skills
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Self-motivated, with the ability to work independently and efficiently
Qualifications:
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An Undergraduate Degree in Health Informatics, Industrial Engineering, Business, or a related field
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Minimum 2 years of comprehensive experience leading projects (planning, implementation, documentation, and benefits realization)
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Minimum 5 years of experience in healthcare environment supporting organizational change-related initiatives (people, culture, behaviour, process, and technology)
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Strong interpersonal skills and ability to effectively communicate and influence all levels of the organization
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Advanced proficiency in the Microsoft Office suite (Outlook, Visio, Project, PowerPoint, Word, Excel, and SharePoint)
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Experience working on multiple projects from initiation to close-out, including scoping, planning, implementation, issue/risk management and benefits realization
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Demonstrated commitment to and understanding of equity, anti-racism, and anti-oppression principles and practices
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Demonstrated well-formed organizational, time management, communication, decision making and facilitation skills
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Flexibility working in a highly dynamic and fast-paced environment with strong attention to detail
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Excellent analytical and problem-solving skills with the ability to systematically analyze situations/issues, identify options, draw logical conclusions and determine/recommend practical courses of action
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Able to work with minimal supervision on complex tasks
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Able to work with multidisciplinary teams in a positive and productive manner
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Able to effectively deal with high priority unscheduled tasks and problems
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Experience developing presentations and presenting to various stakeholder groups including senior management
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Experience in business writing skills and documentation
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Knowledge and experience of the data & analytics and PMI project management lifecycles
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Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
CONSIDERED AN ASSET:
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Master’s degree in a relevant field
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Project Management certification
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Knowledge of trends, strategic frameworks, and advances in data and analytics capabilities
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
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Competitive compensation & benefits (medical, dental, etc.)
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HOOPP defined benefit pension plan
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Wellness services & offerings
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Close access to the TTC and UHN shuttle service
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Opportunities for development and promotions within a large organization
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Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted
