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*SOFTWARE SPECIALIST
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Landscape Management Network (LMN) is a SaaS software company, that works with tens of thousands of companies in the landscape and snow industries across North America. We are leading the shift to SaaS while revolutionizing the way contractors sell, service and innovate with their customers. We have forged steady growth for more than a decade, and have fostered a “more human, less corporate” culture that is built around doing work that matters, winning as a team and celebrating success.
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Why work at LMN?*
- LMN is the leading business management software focused on the landscape industry. We get to help amazing people every day build great businesses.
- Located in downtown Charlottetown, PEI, our new office is a modern recently renovated historic building, its open concept translates into fun interactions and meaningful engagements for staff and clients who visit.
- The city itself is known for its many cool restaurants, unlimited local arts and entertainment events and we are just a short walk to the charming boardwalk along the Charlottetown waterfront.
- A wonderfully safe community for native islanders and relocators alike.
- LMN values staff feedback and we do our best to incorporate your great ideas into our day-to-day operations.
- We support professional develop and back this statement up with fun, interactive training, and development opportunities!
- We care SO much about our team and have a fantastic Culture Committee dedicated to effective communications, inclusivity, diversity, with the goal of making sure ‘LMN’ is your employer of choice.
- You want to be part of a fun, fast paced, collaborative team. Join LMN!
- Competitive compensation, benefits packages and various HR programs developed to support staff.
If you are a passionate person that is looking for a Client Facing role in an established growth-minded Canadian software company, then this might be the right opportunity for you.
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Summary of position: *
The Software Specialist is responsible for the ongoing assistance to all LMN / Greenius clients in both a consultative role as well as technical capacity, acting as a liaison between the client and LMN Development. The Specialist will address client inquiries through trouble tickets, live chat, emails, and phone calls. The Customer Support team is responsible for ensuring maximum customer satisfaction for products and services marketed, sold, or distributed by Greenius and LMN.
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Responsibilities Include: *
- Responding to inbound calls, emails, and live chats
- Troubleshooting system issues with clients via Chat, Email, Phone
- General tech support
- Mentor new employees as you gather more experience/expertise
- Act with determination, purpose, and integrity in all interactions
Required Skills and Knowledge:
- Spoken English (Fluent), Written English (Professional Level)
- Spoken and written Spanish and or French an asset
- SAAS experience in a customer facing role
- Exceptional communication skills
- Technical fluency
- Ability to get to the root of the problem, address issues and follow up in a timely manner
- Ability to pick up new concepts/technologies quickly
- Ability to thrive in a fast-paced environment with the ability to multitask
- Ability to follow repeatable processes to ensure successful resolution of problems
- Ability to deliver the positive voice of LMN in all interactions
- Ability to explain concepts clearly and succinctly using product expert knowledge
- Knowledge of mentoring teammates and colleagues
- Ability to handle ambiguity in a positive manner
- Ability to show empathy and patience when interacting with clients
- Ability to effectively communicate information in a clean and concise manner to clients of all backgrounds, skill levels and technical abilities
- Ability to communicated high level technical information with the product team, to promptly resolve client’s challenges
- Candidates with Merchant Services experience are strongly encouraged to apply (Optional)
Qualifications:
- Must have post secondary education
- 1-3 years in customer service
- 2 years in tech/product support role
- Must have appropriate transit to attend the directing branch office
- Must be legally entitled to work in Canada
Job Type: Full-time, Permanent, 36 hours/week, 4 days/week, Monday to Thursday or Tuesday to Friday, Annual Starting Salary $65,000 plus Career Path Program – Touch Point – Salary Increases, on target 5% bonus, Benefits, 3% Health Care Spending Account, Disability Coverage, Life Insurance, Vacation Accrued, Sick Credits, RRSP Matching and more…
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Location: *Charlottetown, Prince Edward Island
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# of Hires: *Multiple
LMN is an equal opportunity employer committed to fostering a healthy and positive work environment, LMN will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any material or processes used to ensure your equal participation. The Disability Support Program in PEI has expanded and is now called AccessAbility Supports. New supports offer more and better assistance to Islanders living with disabilities. Disabilities may include physical, intellectual, neurological, sensory and mental disabilities. Please visit www.princeedwardisland.ca for more information.
Job Type: Full-time
Salary: $65,000.00 per year
