Location: Remote Canada or Philippines
The company:
Do you want to join a great team that puts people first? Are you excited to make a difference in the lives of others by helping them get access to quality mental health care? Are you consistently recognized for being a go-getter, team player and achieving results? Do you want to work from home full time? Lavender is an online psychiatry and therapy office founded to help meet the demand for high-quality yet affordable mental health services. Founded by nurses, Lavender prides ourselves on providing quality care to our clients by ensuring they are met with kindness at every step in their journey. Our psychiatric nurse practitioners provide both prescriptions and therapy to our clients in one visit, saving them valuable time and money.
Lavender is a US-based online practice currently operating in New York, New Jersey, Massachusetts, Florida and Washington State.
The opportunity:
We are seeking an experienced Care Concierge (call center) agent to join our growing team. Our exceptional Concierge team goes above and beyond to ensure our clients are well cared for from initial inquiry to ongoing treatment. We offer competitive compensation with a supportive, fully remote work environment that offers mentorship, training and team-building activities.
The responsibilities:
The Care Concierge is responsible for creating a positive first impression and supporting clients in accessing Lavender care. Duties include but are not limited to:
The candidate:
Must have own computer and a quiet, professional space to work from home
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