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Job’s title: Front Desk Agent
Part time
Starting date: November 14, 2022
Work place: 1808 rue Sherbrooke Ouest, Montréal, Quebec, Canada, H3H1E5
Le Méridien Versailles, a prestigious hotel, located in the Golden Square Mile of Downtown Montreal offering an intimate and creative atmosphere to our travellers. Our programmes, Marriott Rewards, discover Montreal on bicycle, complimentary access to the Canadian centre for Architecture allow us to provide our Travellers a unique experience.
You want to be part of our team, send us your resume via our career page at http://www.tidan.com/en/careers/ .
Reporting to the Reception Supervisors, the front desk clerk takes room reservations, greets guests upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions and receives customer’s payments.
Job description:
• make reservations
• coordinate customers’ arrivals and departures
• sell the products and services of the hotel
• collect payments for services offered
• answer various questions related to settlement services, tourist attractions and activities in the region
• coordinate group arrivals and departures
• answer and transfer incoming calls
• handle customer complaints
• perform other duties related to customer service
Education:
• D.E.C. (Diploma of College Studies) – Asset
Skills:
• Knowledge of the hotel industry – Asset
• Resourceful – Asset
• Able to work flexible hours – Asset
• Dynamic – Asset
• Demonstrate professionalism at all times – Asset
• Skills for mobilizing a work team – Asset
• Safe and fast judgment – Asset
• Multitasking – Asset
• Initiative – Asset
• Good public relations skills and good social skills – Asset
• Ability to demonstrate customer oriented skills – Asset
Language:
• English Spoken – High – Essential
• English Written – High – Essential
• French Spoken – High – Essential
• French Written – High – Essential
This is a unionized position, the salary offered is based on the current collective agreement. In addition, it comes with benefits and preferential rates at all Tidan Group owned hotels.
The use of the masculine in this document refers to both men and women.
