Ledger Bennett Looking for Account Director – Marketing Managed Services at Canada Full Time

Us.

We’re on a mission to be the biggest B2B agency in the world. How? By rethinking what B2B agencies can deliver. By going further than just building campaigns that lead to MQLs. By developing strategies that keep working post-sale and building deeper, more meaningful customer relationships.

We built our talented, flexible-working team based on three principles. We’re inventive, always looking for new ways to deliver. We’re authentic and believe in being true to ourselves. And we’re ambitious in our approach to doing things differently.

As part of our network, Fluid Talent is a leading provider of exceptional marketing managed services with a difference. Our stand-out business proposition is to “embed” talented agency individuals into our client’s business, developing meaningful relationships with key stakeholders to deliver on our client’s exciting marketing plans.

We are on the cusp of greater things here at Fluid Talent and we are looking for exceptional team players to join us and be a part of our unprecedented ongoing growth. You will be passionate about all that you do with a drive for success. In this role, you will work closely with our VP to deliver on his vision to be the number one Marketing Managed Services provider to our clients. Delivering on this will require dedication, commitment, and a desire to be part of growing something truly special.

Sound good to you?

The role.

We are looking for a Fluid Talent Account Director who can drive best-in-class client operational servicing. Be the go-to for our clients as well as work hand in hand with the Fluid Talent management team to deliver excellence in client servicing. There are three key pillars to this role: Client Servicing, Business Growth and External Comms.

What You’ll Be Doing:

Client Servicing:

• Develop a strong understanding of Fluid Talent’s strategic and operational objectives to be the number one Marketing Managed Services provider to our clients.
• Work closely with our VP to deliver exceptional operational client servicing.
• Work closely with our Team Managers, to ensure that all client feedback is communicated to each team member to drive continued excellence
• Develop on what we have already built and elevate it to new highs.
• Grow, maintain and mitigate risk in your account portfolio.
• Provide ongoing direction to Talent and client teams.
• Identify and manage opportunities for deeper engagement with clients.
• Effectively communicate the value of Fluid Talents’ contribution and the effects of our strategy.
• Collaborate with Fluid Talent Management team to ensure consistency and cohesion across roles and identify common initiatives/ themes to work on.
• Oversee account activity and communicate resource planning, ensuring all work is in line with client expectations and agreed plans, including short-term as well as big-picture planning.
• Acting as an ambassador of client service best practices and quality control, to support the wider team to deliver work that perfectly aligns with our client’s expectations.
• Understanding and effectively implementing measurement and evaluation principles.
• Advanced presentation skills, including slide deck development.
• Work with the VP to onboard new clients by creating a comprehensive client onboarding initiative.
• Together with each team member, plan, write, and deliver exceptional client-focused Quarterly Business Reviews (QBRs).
• Fully own the QBR and performance management calendar and delivery.
• Foster a positive and motivating work environment that encourages teamwork, professional growth, and excellence in client servicing.

Business Growth

• Identify and manage upsell opportunities with existing clients.
• Produce portfolio plans to highlight strategies to grow retained revenue in your portfolio.
• Identification and conversion of client growth opportunities, including leading on proposal development, to secure further work with our client base.
• Identify potential leads and areas of growth within existing clients as well as broader opportunities from a prospecting perspective.
• Create strategy on growth opportunities and own the business growth pipeline.

External comms.

• Create long-term strategy on existing client communications which includes developing regular email communications.
• Support our VP of Fluid Talent Solutions in client scheduling and relations.
• Head up our social media channel posts (currently LinkedIn).
• Working with the web team, ensure our website is up to date at all times, with active roles and profiles.
• Develop best-in-class client surveys and lead on any actions to be taken to deliver exceptional client servicing.
• Able to create a Blog strategy for ongoing value add content.
• Collect and act on client feedback for each team member.
• Develop a NPS scoring strategy and actionable outcomes plan.
• Quarterly reporting on engagement and effectiveness of external communications strategy.

You.

• The gravitas and experience to drive and influence multiple market teams, and to act as a partner providing counsel to senior clients.
• Excellent project management skills.
• Proven experience within a Managed Services environment.
• Mailchimp, WordPress or similar platform knowledge.
• Well-versed in creating different communication content and strategies for a variety of platforms and audiences; website, newsletters, social media posts, press releases etc.
• Self-motivated and comfortable working in an often-changing environment.
• Results-driven.
• A “people person”

Fluid Talent is a division of Ledger Bennett which is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

To find out more about Fluid Talent please see our website:

www.fluidtalentsolutions.com