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Position Description:
At a Glance
At a Glance
Legrand has an exciting opportunity for a Customer Service Representative to join the EWS Team in Vaughan, ON. Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing.
What Will You Do?
Main Job Duties:
1. Uses professional written and verbal communications to provide pricing,
availability, and schedule information within established guidelines. Suggest
additional and/or alternative products or services to meet customer needs.
Researches and obtains resolution of a variety of customer inquiries. Serves
as a communication link between customers and sales staff to assure
responsiveness.
2. Processes orders received by e-mail, telephone, EDI, and our CRM tool.
Expedites the delivery of selected orders. Tracks order activity and alerts
appropriate staff of any potential delivery problems. Performs backend order
maintenance to ensure efficient order processing.
3. Tracks order activity and alerts appropriate staff of any potential delivery
problems. Expedites the delivery of selected orders as needed.
4. Fosters open communication internally and externally and champions
creative change to improve processing and service levels. Takes on special
projects. Delivers assignments within specified time allowance.
5. Completes specific training modules and department training to develop and
enhance product knowledge and understanding of processes, procedures
and protocols
6. Performs other similar and related duties as required
Qualifications:
Required Skills
Education: 2-3 Year college degree (certificate) or equivalent
Experience: Minimum of 3-5 years’ experience in customer service or inside sales in a service environment.
Skills/Knowledge/Abilities:
- Must have demonstrated exceptional customer service skills and a strong customer
orientation.
Industry knowledge, Technical, electrical and/or mechanical experience or aptitude is
preferred
- Ability to work in a high volume, fast paced environment is a must. Requires strong
organizational and time management skills and be able to effectively multi-task.
- Must have excellent interpersonal and communication skills
- Strong computer skills, Previous experience with Salesforce applications, reports,
- Knowledge of electrical concepts, a background in a manufacturing environment a plus
Company Info:
About Legrand
Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers. For more information, visit legrand.com.
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.
About Legrand’s Electrical Wiring Systems Division
Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial and industrial electrical wiring devices in the world. EWS has strong market positions in wiring devices, raceway, floor & open space, overhead systems, pro-installed home systems and specialty networking across a number of exciting verticals including industrial food and beverage, hospitality and residential builders. For more information, visit legrand.us/electrical wiring devices
http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
Equal Opportunity Employer
