Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.
Our Work Culture:
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous – We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible – We believe in results
Innovative – All ideas matters
Inclusive – Everyone is Included and everyone wins
We work hard and party even harder.
Your Job:
Knowledge of latest local market trends, online media, digital marketing combined with exceptional sales ability and communication & analytical abilities shape how business grows. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business.
We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As a team leader, you are responsible for growing and developing Digital Account Strategists focused on inbound sales. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses attain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.
Who we are Looking for:
Effective leader with proven track record in previous roles like: Sales Manager,Team Lead-Inbound Sales team,Account Manager, Business Development Executive,Sales Executive, Inside Sales Executive
Responsibilities:
Deliver business growth, engagement and client satisfaction in inbound operations.
Train, Retain and lead the Account Strategists team, to ensure improved same-store-growth and high client satisfaction.
Lead and coach an inbound sales team and help them engage with the business clients by building and actively managing effective relationships.
Initiate and run strategic initiatives to further develop the existing sales team & business.
Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders
Working with our training and learning teams to support in ongoing development and progression for your team
Drive KPIs across direct reports, focusing on productivity and revenue metrics.
Assist in the ramp of new agents through process, product, and organizational coaching
Coach across multiple cohorts of performance and tenure in order to improve soft skills and performance to target within assigned team
Maintain knowledge base on new product and process releases and keep Google Ads certifications up-to-date.
Attend all Train the Trainer Sessions delivered by Google and support rollout through sales teams
Incorporate feedback and coaching from training and quality departments into rep development plans
Use Google dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement
Maintain team adherence to and understanding of compliance standards
Develop and execute weekly, quarterly business plans along with recovery plans when necessary
Present dynamic and accountable business reviews on a weekly basis
Minimum Qualifications:
BA/BS degree, preferred MBA or equivalent practical experience.
3-4 years of sales experience in technology, advertising and/or internet, general management experience as well as a track record of growing a market
2+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Preferred Qualifications:
Sales leadership – ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency – able to derive insights from performance data / dashboards and conduct analysis via Excel / Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Ads, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership – strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership – strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading call centre sales team is a plus
Benefits & Perks:
Flexible working model between remote and from the office Currently remote
Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
Paid 4 weeks training , 2 weeks leave
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Weekly Friday Night Drinks / Social,Trivia Nights,Games evenings and Movie Outings.
Medical and Dental benefits,Employee Family Assistance Programs, Rewards & Recognitions programs.
Schedule:
Fixed schedule Monday to Friday 9am to 6pm
Location:
Due to COVID-19 restrictions we are offering temporary work from the home environment.
Candidates are advised to be within travel distance from our primary location Yonge & Eglinton
Please note that this role will transition to an on-site position in our Yonge and Eglinton site as soon as we get clearance to return to work once the Covid-19 pandemic is over. The date to transition to an office-based setting is still to be determined. You must be able to work on-site in our office located at at 75 Eglinton Avenue East, Toronto, ON
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