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Job Description
WHAT YOU’LL BE DOING:
This National Account Associate interacts with existing customers to increase sales of products & services with a general focus on Lennox National Accounts.
Duties include, but are not limited to:
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Partners closely with cross functional departments to ensure high level customer service & growth.
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Ensure successful inventory management through audit consignment, placing orders, reviewing inventory mix and communicating with customers.
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Coordinates returns, warranties, labor claims, and concealed damage claims.
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Monitors customer satisfaction by ensuring proper resources are being deployed.
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Coordinate and host new center onboarding, as well as provide technical, sales, operations and administrative support.
WHAT DRIVES SUCCESS:
Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:
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Customer Focus: You ensure quality customer focusby partnering closely with cross functional departments to ensure high level customer service.
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Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks and urgent task items.
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Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
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Drives Results : You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.
WHAT WE OFFER:
At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options, as outlined in Lennox’s FlexWork guidelines, including the potential opportunity for remote work for select positions. This role is currently designated as having the option for up to 2 business days/week of remote work.
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Competitive base salary
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Excellent medical plans designed to support healthy lifestyles
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Mental and financial health programs
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Outstanding 401k with company matching
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Employee stock purchase program
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Community involvement opportunities
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Robust employee assistance program
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And much, much more!
WE VALUE DIVERSITY
Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
Qualifications
WHAT WE ARE LOOKING FOR:
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Requires at least a College Degree or an equivalent combination of education and experience.
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Requires at least 2 years related experience.
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Agile learner
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Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Effective at written and verbal communication.
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Intermediate industry and product knowledge preferred but not required.
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Proficiency in Microsoft Office.
Job Locations CA-ON-Brampton
Requisition # 2022-36491
Category Sales
Shift Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com
E-Verify Participation
For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.
Please visit the E-Verify website for more information on this program.
