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Service Desk Analyst Co-op
Oakville, ON, CA, L6J 2X1
At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
The role of Service Desk Co-op is to provide Level 1 support to employees pertaining to computer, desk phone, smartphone and peripheral related incidents, problems and service requests. The Service Desk Co-op also performs assigned technical support duties utilizing standard Service Desk Ticketing software and assist in providing timely resolution to these issues or escalates the issue to the appropriate team.
Accountabilities
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End user support, being the first point of contact for users requesting service or reporting incidents; Document support requests in the Ticketing System.
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Provide Tier 1 support of desktop hardware and applications and peripherals.
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Tier 1 triage of incident tickets, automated alerts and escalation to support teams.
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Asset Deployment and tracking including imaging, configuration and deployment standard laptops and desktops; inventory tracking of PCs, laptops, desk phones and other end user peripherals.
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Mobile device support including provisioning and setup of smartphones and tablets.
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Other duties as assigned.
Education and Experience
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1st – 4th year University or College student, currently enrolled in a Computer Systems Technology program or related discipline requiring a co-op.
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Team player with good interpersonal skills that values communication, collaboration and coordination.
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Ability to work within a fast pace working environment and to changing priorities.
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Proven customer service experience.
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
Our Mission
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
Our Vision
We better the lives of our customers and communities. Our vision is what we see as possible. It’s where we aspire to be, what we want to achieve and how we’ll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
Our Guiding Principles
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Customer Centric
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Integrity
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Entrepreneurial
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Teamwork
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Owner mindset
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Outcome focused
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Continuous learning
What we offer
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Within walking distance to the Go Train station
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Free parking, including free electrical charging
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Collaborative environment with a genuine flexible working policy
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Free refreshments
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Challenging work
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
