Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Our Absence and Disability Management (ADM) business helps employers achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management and effective return-to-work support for a variety of employee health risks or conditions, whether related to physical, mental, social or workplace health. Through our leave administration services, LifeWorks provides clients with improved leave compliance to federal, state and municipal regulations as well as company-specific policies.
With 2 million lives supported by our absence management team, we are proud to be Canada’s leader in absence and disability management, as well as a significant growth engine for LifeWorks continued expansion in the United States. We are supporting employees and strengthening business through our industry-leading technology, and highly skilled case management expertise help employees navigate the complexities of the health care system and remove barriers for returning to work.
Summary
The Lead, Disability Management is responsible for operationalizing the ADM client program goals by supporting with administration, and monitoring adherence to best-in-class and client specific processes.
The Lead, Disability Management is also accountable for the direct management of the case management team, including monitoring and coaching Disability Case Managers to maintain data integrity, operational delivery, quality assurance and service standards, and other areas as per the guidance of the ADM leadership team.
Responsibilities:
Operations Management
Carry out effective and efficient processes as contracted; provide best practices advice under the direction and leadership of the Director
Facilitate open and timely communication between team members, other LifeWorks employees and external customers including active participation in departmental or individual team meetings
Manage and monitor all program operation tasks related to implementation of program delivery, including but not limited to:
resolving concerns or escalations that may arise during case management
assisting with selection, orientation and mentoring of new team members
interaction with members, medical consultants, and legal counsel regularly, as necessary
Provide support to the Director to review statistics, determine program modifications or enhancements required as well as recommended solutions to key drivers of disability, including participating in regular on-site or virtual client meetings as necessary
Partner with the Director to provide consultation and guidance on HR and industry best practices, and support client stakeholders to develop communication and training plans as appropriate
Audit Disability Case Records to ensure quality, adherence to SLA and excellent customer service while providing regular consultation for each Case Manager on complex cases
People Leadership
Supporting Internal Departments
Support local EFAP, Consulting, and Benefits Admin lines of business based on actual trends and experience in discussing and developing Health Management solutions for the client, with the oversight of the Director
Work with Client Interaction Centre (CIC) and other departments in Absence and Disability Management / Health & Productivity Solutions to ensure service levels and quality standards are met or exceeded
Succeeding as a Bilingual Lead, Disability Management, requires the following core qualifications and skills:
Professional-level, bilingual fluency in English and French is required including the ability to communicate effectively verbally and in writing, in both languages
Completed post-secondary education in any of the following fields: Health Sciences, Medical Sciences, Business Administration, Counseling, Human Services, Human Resources or Health and Wellness is required
NIDMAR certification (CDMP) or working towards, nice to have
Any additional certification in HR, Wellness & Health Promotion or Disability Management would be an asset
5+ years of progressive experience in absence and disability management
2+ years of experience in a leadership, management, supervisory, or coaching role with responsibility to guide team performance
Strong knowledge of disability best practices, group insurance, mental health claims management and LTD coverages is required, as well as knowledge of Human Resource practices and associated legislation
Prior work experience within a consulting environment, including the support of a number of different types of programs and clients, and experience managing and implementing various programs is preferred
Must be able to demonstrate project management experience working with large organization
Must be able to demonstrate excellent communication, presentation skills
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Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
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