At Lillio, we believe that early childhood educators have the power to change children’s lives and ultimately, the world. We are a social purpose business and certified B Corporation that seeks to inspire the early childhood workforce by equipping them with the resources they need to deliver impactful experiences. We partner with the field to elevate the quality of early learning programs through innovative product design, high-quality content, meaningful opportunities for professional growth, and support for thoughtful engagement with families. If you are excited about being part of a scaling tech company focused on making a difference in a deeply important industry, Lillio is the place for you!
We’re on the hunt for enthusiastic individuals with can-do attitudes who want to be a part of a fast-paced, work-hard, start-up environment. At Lillio we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day.
The Customer Success (CS) Team
CS at Lillio is a close-knit team of busy bodies who are driven to find a way to make every customer successful, so help us! This includes influencing product and marketing decisions, problem-solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.
The Customer Support Associate Role
You should enjoy interacting with customers over the phone and helping people solve technical problems and resolve issues should be a passion. The Customer Support Associate role will focus on providing support to our customers via email, phone and chat. They will be responsible for exemplifying amazing customer service. Given the nature of our fast-paced environment, you will also be helping out in other aspects of the CS team. And you should be excited by a busy schedule and seat-of-your-pants challenges.
What You’ll Be Doing:
What We’re Looking For:
Other details:
Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you!
Lillio Perks!
Accessibility
Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the “Accommodations Question” box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required. If you have questions about Lillio’s accommodation process, connect with us at [email protected].
Commitment to Diversity
Diversity, Inclusion and Belonging are central to Lillio’s core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.
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