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Job Summary:
INDEPENDENT CONTRACTOR – ENGINEERING MANAGER
Location: Remote in Canada
Division: Universe
Line Manager: Senior Director, Engineering – Universe
Contract Terms: Independent Contractor, 1-Year Term, Full-Time (i.e., 37.5 hours per week)
THE TEAM
Universe is the leading general admission ticketing platform that transforms the way festivals, exhibits, and seasonal attractions sell tickets, manage events, and reach new fans. The platform pairs best-in-class ticketing with unmatched distribution and marketing powered by Ticketmaster. Acquired by Ticketmaster in 2015, Universe operates as a division under the Festival & GA line of business.
THE JOB
As an Engineering Manager at Universe, you will apply your passion for technology and live entertainment to build a world-class ticketing platform. In this leadership position, you’ll work closely with a skilled team of engineers building reliable and scalable solutions to tough technical challenges. This role will oversee the delivery of great quality code and innovative solutions while growing your skills as a leader through pairing, mentorship, coaching, career development, architectural planning, and helping to develop a strategic technical vision for our web applications. We’re a growing team which means you will play a significant and impactful role in hiring and developing the team, informing our culture, and establishing and maintaining a high technical bar across our product.
Our clients, who include some of the world’s biggest musicians and most sought-after events, rely on Universe to provide a stable, performant, and reliable platform that can scale quickly to handle unpredictable demand and large traffic and data volumes. You’ll have opportunities to lead the planning, architecture, and development of these systems. Through continuous deployment, your teams ship frequently and have a measurable impact on our product that you and your teams can feel proud of. You’ll collaborate with talented developers, designers and product managers, using your deep technical insight to ensure we’re not only building the best software but also building the right software in the best way possible.
TECH STACK
Universe primarily uses Ruby on Rails to serve our application data via a combination of REST and GraphQL APIs to a variety of React front-end clients. We’re constantly adopting and testing new tools and technologies within our service-based architecture, so you’ll see some Elixir, Java, and Rust sprinkled in there too.
Our primary datastores are MongoDB, Postgres, and Elastic, though we also use BigQuery. We deploy to GCP and manage our systems with Kubernetes and maintain a continuous deployment pipeline that allows us to ship quickly. Hundreds of thousands of people can come to our site vying for thousands of tickets, so we need to scale quickly and intelligently to handle this demand and prevent conflicts.
WHAT YOU WILL BE DOING
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People management of a small software engineering team, while providing coaching, guidance, and mentorship through regular 1-on-1’s and performance management functions
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Playing a role in improving developer satisfaction and productivity by lending perspective to problem-solve issues and provide guidance to other team members/teams
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Ensuring information flows smoothly between teams by developing and evangelizing best practices for development, including documentation, QA, and workflows
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Assist your teams in making important decisions with regards to tools, technologies, and architectures by administering productive debate and arbitrating differences of opinion
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Enable alignment between teams by identifying and predicting potential problems and sources of friction and addressing them
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Know the bigger picture and how you & your teams fit into it; enable intrinsic satisfaction by helping your teams see and understand where their work fits into things
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
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Minimum of 5 years’ experience working as a software engineer and/or engineering manager
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2 years’ experience managing or leading a software engineer team
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A team-mindset; we play and win as a team
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Technical expertise will be critical for guiding team accordingly and making decisions
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Effective communicator, written and oral, as this role will be working closely with people from all over the organization
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An independent, fast-learning, self-starter who takes ownership over solving hard problems
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Empathy and interest in supporting and growing your teammates and yourself via feedback, pairing, and code reviews
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Experience with any of the following technologies is a bonus: Ruby on Rails, React, Javascript, Elixir, GraphQL. Mongo, Postgres, Elastic, Redis, Java, and Kafka (or similar)
YOU (BEHAVIOURAL SKILLS)
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Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
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Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.
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Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
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Inquisitive – A forever student, always seeking to learn and grow with and from your peers.
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Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
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Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
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Inclusion – Understand, appreciate, and promote diversity of all kinds: we value our differences and know different experiences and perspectives allow us to come to the best solutions and better empathize with our users, producing the best products possible. Be kind, empathetic, and understanding we’re a workplace that thrives on collaboration, mutual response, and inclusiveness and you’ll embody and live those values through every action you take.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world’s largest live event and ticketing company means you’ll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.