Lock Search Group Looking for Director, National Logistics at Greater Toronto Area, Canada Full Time

Director, National Logistics

Job Summary

Our client, a Canadian health services company specializing in medical laboratory testing and diagnostic services, is seeking a Director of National Logistics. This is a critical leadership role with the mandate to transform and evolve the logistics capability of their national footprint in supporting their goal of becoming a national leader in the laboratory services.

Key Responsibilities

Operations Planning

• Drive the strategic and operational plans and directions and ensure an understanding of business plan.
• Develop plan and vision for operations excellence within the business plan (including mission, vision, values, strategic positioning, operational and resource planning).
• Ensure business deliverables for all regions for Logistics are aligned, integrated, and cascade throughout the logistics department to achieve performance expectations.
• Assess competition, market opportunities, threats and share best practices when relevant.
• Lead the development of Logistics as a strategic capability and center of excellence ensuring alignment with the company’s strategic plans and objectives.

Service Delivery

• Identify and resolve issues impacting operational performance, proactively establish initiatives for continuous improvement to ensure client satisfaction, quality enhancement, pick-up and delivery performance and specimen integrity.
• Deliver projects/programs objectives by applying in-depth knowledge of the principles, theories, best practices and techniques for managing activities related to implementing logistics projects and programs.

Leadership

• Provide leadership in planning and managing Logistics resource requirements to ensure a high level of service and delivery.
• Foster an environment of positive employee relations, strong teamwork, and employee engagement.
• Act as a coach to promote career growth opportunities, educational pursuits, and participation in internal development programs.
• Manage people resources for optimal workforce planning, recruitment, performance goal setting, training, scheduling and effective workflow.
• Develop, implement and monitor employee engagement initiatives in partnership with other leaders and HR to increase team performance and retention.

Administration

• Manage budgets, operational plans and department expenses.
• Lead the department’s annual performance and salary review process.
• Manage vendors to ensure best value for services or products provided, including sourcing, negotiating, and performance.
• Utilize reports on performance metrics, incident reports, customer satisfaction surveys to take action that increase productivity and service delivery.

Qualifications

• University or College degree in Business or any relevant certification.
• 15+ years of management experience in customer and employee centric operations-based environments in complex, forward thinking and service-based organizations.
• 10 years+ broad people leadership experience across multi-disciplines and multi-sites.
• Must have a history of meeting and exceeding organizational targets for cost, quality and customer satisfaction.
• A process and action-oriented mind-set
• Track record of demonstrating superior business judgement
• Must have self-confidence and people skills to contribute to key business decisions and to provide strong counsel to the Senior Leadership Team.
• General knowledge of medical laboratory operations preferred.
• Exceptional emotional intelligence and influencing skills.
• Understand logistics process systems and logistics benchmarking trends.
• Ability to work in a fast paced and rapidly changing environment with solid organizational, multi-tasking capability, and prioritization skills.
• Proficiency in business strategies, culture, and work systems required to achieve results.
• Excellent interpersonal skills to interact with customers, leaders, and team members.
• Travel will be required 40%.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.

Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.

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