London Lambeth Medical Clinic Looking for Medical Office Administrator at London, ON Full Time

Medical Office Administrator (MOA) Job Description

Looking for a friendly and hard-working individual who is a quick learner and self starter to join our team in busy family medicine office.

Experience with Practice Solutions EMR beneficial but not required.

Duties and Responsibilities

• Pleasantly greets all patients both during scheduling, registration process and when answering all phone calls. He/she respectfully redirects calls as needed. Triages and prioritizes the relay of messages promptly. Triages patient complaints for physician review.
• Schedules patient appointments daily and as required to optimize flow and minimize downtime.
• Ensures the electric medical record (EMR) patient information such as address and pharmacy of choice, next of kin is accurate.
• Ensures all forms (such as WSIB) are identified, scanned and tracked.
• Responsible to pick up, distribute and send mail, shred material daily as required.
• Ensures that all incoming documents (electronic or by FAX) are scanned appropriately to EMR.
• Documents all communication with patients in the EMR and patient chart accurately and concisely at the time of encounter.
• Adheres to all human resource policies. Maintains confidentiality at all times.
• Facilitates and coordinates all meetings for staff, physicians.
• Takes responsibility to ensuring phone messaging and voicemails are up to date and modified as needed during holidays.
• Demonstrates excellent organizational and communication skills.
• Evidence of problem solving and conflict resolution skills.
• Coordinates patient care through the exam rooms using universal infection control precautions. Obtains and documents patient information using templates as required. Obtains vital signs as directed by physician.
• Arranges for referrals/consults as directed by physicians, keeping referral bank current. Calls patient when appointment consult/referral date is received.
• Manages patient advice calls to discuss tests and provides patient instruction only as advised by the physician.
• Monitors, tracks and records all preventative care and screening to including immunizations, flu shots, mammograms, BMDs, paps, colon cancer screening.
• Competent or interest in training in clinical aspects of the office including application of dressings, staple and suture removal, administration of immunizations and injections, preparing for and assisting in other minor procedures (paps, ear syringing, skin biopsy).
• Competent or interest in learning sterilization procedures for office equipment.
• Orders administrative/medical supplies as needed. Develops and maintains spreadsheet of inventory. Stocks exam rooms and nursing station daily with medical supplies.
• Collaboratively works with health and safety to ensure that all medical equipment, emergency box, such as oxygen tanks, liquid nitrogen, are checked a minimum weekly and keeps a record.
• Demonstrates flexibility to accept changes to areas of responsibility as required.

Qualifications and Skills

• Medical Secretary or Office assistant certificate/diploma or equivalent required.
• Three to five years of experience in a clinic and or family practice office preferred.
• Demonstrated knowledge of medical terminology required.
• Evidence of problem solving and conflict resolution skills required.
• Demonstrates excellent organizational and communication skills required.
• Demonstrates effective listening and verbal skills required.
• Professional in attire required.
• Demonstrates flexibility to accept changes to areas of responsibility as required
• Demonstrates ability to maintain confidentially for all information pertaining to the work environment.
• Current police check (within last 6 Months) required
• Up to date TB skin test and yearly flu shot.
• Proof of vaccination for MMR, tetanus, pertussis and Hepatitis B.
• Proof of 2 doses of COVID-19 vaccine.

Job Types: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 20 per week

Salary: $19.00-$21.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Expected start date: 2022-03-07