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Seeking Reliable Full-Time, Seasonal Customer Service Representative for our 2023 season
Are you looking for work/life balance, great compensation, health benefits and enjoy working with a great team? Check out our new Seasonal Customer Service Representative openings with Manderley!
For over 60 years, Manderley has been passionate about creating living green space for beautiful, healthy communities by providing high quality, innovative lawn and garden products. We are Canada’s largest sod producer and leaders in the landscape industry, but still have a small, family-feel. We believe that the success of our company and high employee satisfaction comes from great teamwork, ensuring everyone has an opportunity to contribute, be heard, learn new skills, and have fun. If you are someone who enjoys a challenge, who’s driven to solve problems and brings a positive attitude to the table, you’ll fit right in at Manderley.
For more information on our company, our products, and our culture, visit www.manderley.com/careers
The Customer Service Representative (CSR) is responsible for incoming telephone sales for retail and commercial business. The CSR is accountable for dealing with customer complaints, inquiries, and processing transactions. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Ability to work 40-hour work weeks and occasional weekends in the season are essential. Our season runs to mid-November, weather dependent.
Compensation is $19 hourly rate, overtime, seasonal health benefits and potential sales bonuses.
Core Competencies
- Customer Focus
- Communication
- Energy & Stress
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
Job Duties
- Assist customers with standard account-related requests.
- Manage client accounts, relationships, and retention
- Ensure client accounts are paid in a timely manner
- Accurately enter orders into system
- Stop payments as requested.
- Process necessary paperwork to rebate customer service charges.
- Handle client grievances
- Other duties as required.
Requirements
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution skills
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure.
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
- Proven data entry and typing skills.
- Strong work ethic and positive team attitude
Working Conditions
- Overtime as required.
- Possibility to work remotely.
Manderley welcomes and encourages applications from people with disabilities. Accommodations are available on request of candidates taking part in all aspects of the selection process.
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