Working Arrangement
Hybrid
Job Description
Main responsibilities:
Handling of inquiries by phone from our customers and financial advisors regarding Contracts, Products and procedures.
Providing an outstanding customer experience, accurately and professionally
Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems
Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits
Qualifications/Skills:
Previous Customer Service experience
Punctuality and Attendance is critical
Great attitude and high energy
Empathy
Always looking for ways to enhance the customer’s experience
Have a desire to make a difference in a customer’s experience
A desire to learn and grow in a dynamic global company
Technical knowledge
Navigation of software and multiple applications
Attention to Detail
Effective Listening Skills
Ability to understand questions and/or to probe for additional information or clarification to gain understanding
Questioning and Innovating
Ability to multitask
Ability to learn and apply new knowledge
Able to work in a very structured environment
Teamwork and collaboration
Ability to work in a fast paced environment
Able to accept regular coaching feedback and apply improvements suggested
Assets:
Background in a financial services industry
Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)
Knowledge of Segregated funds is definitely helpful
Bilingual – Fluent in English and French
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [email protected] .
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