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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Senior Analyst, Operational Risk Management
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Description
Group Operational Risk Management (ORM) builds foundational programs that support the management of operational risk in a consistent manner across the enterprise. We are a global function supporting business units in North America, Asia, and Europe. Information generated by our programs is used to make critical business decisions and allows the Board Risk Committee to effectively oversee risk taking activities within Manulife.
Key Responsibilities
The incumbent’s role will be to deliver ongoing reporting and analysis in support of the global operational risk management program. This includes preparation of ongoing established reports and ad-hoc requests for delivery to the Company’s Chief Risk Officer, executive and Board risk committees. The incumbent will work primarily with Group Risk Management and other functions across the Company.
Key responsibilities include, but are not limited to:
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Preparing monthly, quarterly, and annual ORM related reporting for the Company’s Chief Risk Officer, executive, and Board risk committees.
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Supporting the data management and delivery of reports, memos, presentations, information packages to comply with regulatory and rating agency requirements.
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Driving process enhancements for collecting and analyzing ORM data across the enterprise.
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Support report transformation and BI enablement of our ORM programs by partnering with programs leads.
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Provide Archer(Risk System) Program Support, including assisting with the Archer system initiatives (e.g. data analysis, data clean-up, validation, creating and maintenance of reports and dashboards)
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Identifying opportunities for creating efficiencies within ORM reporting framework and processes.
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Assist in testing, cleaning, and preparing data for reporting readiness.
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Assist in the generation of reports and ensuring accuracy in the metrics being reported.
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Assist with documenting processes, procedures, project work and ad hoc request as required.
Qualifications
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Broad knowledge of financial services/insurance business and functions.
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Strong management reporting experience with attention to detail, executing with high precision under very tight deadlines.
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Strong data, computer, and analytical skills particularly PowerPoint, Excel, Word, Archer, and Powerbase
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Skilled at dashboard design with a consideration of UI/UX fundamentals
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Experience in working with database schemas, data modeling, visualization and ETL processes.
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Advanced Excel functions such as pivot tables, charts, v-lookup, conditional formatting, and logic statements.
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Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
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Highly organized individual with strong time management and organizational skills.
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Self-starter with the ability to work independently.
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Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
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Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow.
What you will gain from this experience
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Learn how operational risk is managed within a global financial institution.
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Develop the ability to assimilate large amounts of information and deliver right-sized key messaging to decision makers.
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Building your personal profile through exposure to building and enhancing risk programs and collaborating with key stakeholders across the Company.
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Gain an appreciation of how the Company is executing on its strategic vision through an operational risk perspective.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$68,775.00 CAD – $114,625.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
