Maple (getmaple.ca) Looking for Accounts Receivable Specialist at Toronto, Ontario, Canada Full Time

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer (“B2C”), Employers and Private Insurers (“B2B”) and Public Sector Institutions (“B2I”). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn’s Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail’s Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Accounts Receivable Specialist. In this position, you will play a key role in supporting our accounting department by supporting and overseeing all aspects of a company’s accounts receivable, including invoicing, processing incoming payments, and resolving billing discrepancies. This role requires maintaining accurate financial records, preparing collections reports, and ensuring timely collection of payments to support the organization’s financial health.

Reporting to the Manager, Corporate Accounting in this position, you will be responsible for:

• Generating and issuing invoices to customers promptly and accurately
• Monitoring and recording incoming payments, ensuring all cash receipts are accurately accounted for in our accounting system
• Designing and executing effective processes for collections to minimize outstanding balances and enhance Days Sales Outstanding (DSO)
• Monitoring customer account details for non-payments, delayed payments, and other irregularities, and initiating collection efforts
• Engaging with clients to address their queries and resolve any issues related to billing and payments
• Collaborating with the Sales/Client Success teams to reconcile account disputes and negotiate payment plans with delinquent accounts
• Preparing and presenting weekly reports on the status of accounts receivable and collections, highlighting risks and opportunities
• Maintaining up-to-date billing information in the accounting system and customer repository folder
• Efficiently managing the Accounts Receivable email inbox, ensuring prompt and effective resolution of inquiries
• Reconciling the Accounts Receivable subledger, intercompany accounts, and assigned balance sheet accounts
• Assisting in the month-end close process and supporting external audit requests
• Participating in streamlining and improving the accounts receivable process, implementing best practices in billing and collections
• Providing assistance to the team by generating ad hoc reports and contributing to special projects as assigned

Critical to success in this role is exceptional attention to detail and accuracy in managing invoices and financial records. Your communication, analytical and negotiation skills will enable effective, seamless customer interactions and the resolution of billing disputes. Additionally, your proficiency in accounting software, coupled with excellent time management and organizational abilities, will be used to efficiently handle collections and maintain the financial integrity of the organization.

12 – 18 MONTH DELIVERABLES

Within the first 90 days, you will become proficient in our invoicing systems, comprehend client agreements, and grasp our internal procedures for month-end financial closing. Your primary focus during this period will be on efficiently managing the accounts receivable cycle to adhere to our established financial timelines.

Over the following 12 to 18 months, you will proactively bring efficiencies on best practices to streamline and improve the processes. Continuing to meet all internal deadlines, you will design and implement effective processes for collections to minimize outstanding balances and improve metrics.

CANDIDATE PROFILE

• The ideal candidate possesses a bachelor’s degree in accounting, finance, or a related field paired with 3 to 5 years of professional work experience in relevant roles
• The ideal candidate demonstrates a comprehensive understanding of accounts receivable, collections, and general accounting practices
• Proficient in Microsoft Excel and Google Sheets, the ideal candidate showcases strong analytical and numerical skills to analyze financial data and make informed decisions effectively. Experience with Netsuite is considered an asset
• The candidate is adept at managing conflicting priorities in a fast-paced environment, showcasing the ability to prioritize tasks effectively, meet deadlines and deliver high-quality work
• As a strong communicator and team player, the ideal candidate collaborates effectively with colleagues and stakeholders across the business. The candidate upholds the highest standards of integrity in handling confidential information ensuring the security and privacy of sensitive financial data
• Adaptable and eager to learn new concepts and skills, the ideal candidate embraces change, bringing a dynamic and proactive approach to the role

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Digital Literacy
• Financial Acumen
• Communication
• Time Management
• Attention to Detail
• Analytical Skills

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged, supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy)
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

Other

• Job type: Full-Time
• Hiring manager: Manager, Corporate Accounting
• Location: Hybrid
• Start date: March 2024
• Vacation: 3 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.