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Master Packaging Inc. is currently seeking a self-motivated and customer focused individual to join our growing team as a Customer Solutions Specialist (Hybrid) in our Quebec territory.
Work location: Midland Courier ~ 1615 55e Avenue, Dorval, QC H9P 2W3
Responsibilities:
This position requires the skills to manage internal and external client relationships while providing support successfully and effectively for our various products. Working in a B2B environment, this role requires a balance of customer service skills with system and technical knowledge, ingenuity, and ability to solve problems. Specifically, the successful candidate will:
Receive orders from customers, check open orders, inventory and remainders and reduce order quantities accordingly.
Monitoring machine routings, board grade, capacity and work closely with planning to book orders and give realistic dates of production.
Coordinate with shipping to arrange trucks, send remainders, and reduce inventory.
Replenish inventory as required depending on customers’ service agreements.
Interact daily with customers and relevant stakeholders to understand customer needs and values to facilitate orders from receipt to delivery.
Become a knowledge expert in Master Packaging products.
Manage the approvals between the Design department and the Customer for samples, proofs, and artwork. Schedule press side approvals for First Time Orders.
Provide ongoing support to the Outside Sales Team.
Requirements and Skills:
Bilingualism (English/French) is required.
College education in business or equivalent is preferred.
A strong Customer Service orientation with 2 to 5 years’ experience in Customer Service, preferably within a manufacturing or B2B environment.
Project management experience is an asset.
Experience in the paper converting, printing or graphic arts industry is preferred, or an aptitude to learn.
Intermediate computer skills and solid knowledge of Microsoft Office (Excel, Word, Outlook).
Why Join our Team?
Competitive Wages and excellent benefit program, including matched RRSPs.
Flexible hybrid work model
Work With Us
Flexible Health, drug & dental coverage
Life and disability insurance
Group registered retirement savings plan.
Tax-free savings plan
Employee and family assistance program
Online Maple physician program
If you are interested in this career opportunity, please submit your resume to [email protected].
Master Packaging Inc. is an equal opportunity employer.
We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted.
Please note that only applications submitted via [email protected] will be considered, as the showing of our postings on various websites may not have been requested or approved.
