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Job Description
Profile
Kitchen Craft is currently looking for professional Customer Service Representatives to work with processing our customers’ orders and resolving issues. Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional interaction with every customer to achieve maximum results regarding orders, products and service.
About Us
At Kitchen Craft, a division of MasterBrand (MLLC) we make kitchens come to life. MasterBrand is the #1 cabinet company in North America and we are on a mission to become the best in the world. We are looking for Customer Service Representatives who are passionate about helping us achieve our vision. When you’re on our team, you’re helping customers fulfill their dreams of a comfortable, inviting home that brings family and friends together.
What We Are Looking For
Our most successful Customer Services Representatives have a passion for providing outstanding customer service and a highly contagious positive attitude. A detail-oriented person with strong written communication skills will do well in this role as accuracy and diplomacy are required to build and maintain strong relationships with customers, sales, and colleagues alike.
As a Customer Service Representative, You Will:
- Assist all customers through reviewing their incoming orders, questioning invalid order items or codes, and working with custom team on drawing and special quotes. Both Manual Entry and EDI processing.
- Respond to customer inquiries regarding; order status, product information, order processing
- Be an active listener and creative problem solver to help resolve customer inquiries
- Maintain customer account information and process orders with high level of speed and accuracy
- Perform detail-oriented administrative tasks while maintaining a positive attitude.
- Provide a meaningful and positive experience with every customer interaction
What We Offer:
- Work From Home
- Day Shift with varying start and end times
- A competitive starting wage with an annual incentive plan
- Benefit Package including Employee Assistant Program
- Employee Cabinet Purchase Program for you to create your own dream Kitchen
- Development and Career Opportunities
- Team oriented environment (may include cross-functional training in other roles)
Qualifications
What You Offer:
- A proven aptitude in customer service
- A minimum of 2 years previous experience in a service related role
- The ability to work under pressure
- Strong computer and technical skills
- Attention to detail and strong problem solving skills
- Ability to enter data quickly and accurately (50 wpm)
- An upbeat, ambitious and compassionate personality
- Excellent verbal and written communications skills
- Solid listening skills
- High school diploma (or equivalent), university education an asset
- Ability to work independently and in a team environment
- Experience in a similar industry where product knowledge was extremely important an asset
- Ability to meet deadlines and adapt to change and competing priorities
Additional Information
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]
- Actual pay will vary based on qualifications and other factors
