MealSuite is looking for a Customer Support Representative to join our Customer Support Team. In this role, you will use MeaslSuite’s food service management applications to support end users via phone, chat, and email. You will feel empowered to use your knowledge of the food service industry and our applications to propel each user to long-term success. This includes trouble shooting system and / or hardware issues, consult user guides and manuals, and escalating to Senior Customer Support Specialists where appropriate and necessary.
Your success will be measured by your ability to address customer questions and concerns, proactively solve problems to avoid the recurrence of incidents, assist customers with questions and issues experienced, close customer cases, and utilize customer rating scores for feedback and growth.
If you are passionate about working with customers and have an interest in customer service, this is the perfect position for you.
Requirements
Your Typical Day
Work Location
MealSuite values the opportunity for teammates to learn, mentor, brainstorm and connect with each other in person, but recognize the balance that working from home can offer. This role requires the successful new teammate to work in our Cambridge, Ontario office a minimum of 1 day per week (ideally Wednesdays) with flexibility for additional days as needed. We know that life happens and sometimes coming into the office may not be feasible and we provide flexibility when this occurs.
Your Work Schedule:
We are looking for two new teammates to join MealSuite in one of two work schedules. In your application, please indicate which is your preferred work schedule. Please note that there may be circumstances that you would be required to work on holidays.
What You Bring:
Benefits
MealSuite believes in building leaders at all levels and is committed to the personal and professional growth of our employees. As a member of the team your contributions are highly valued and will play a key role in the continued mission to drive positive change within our communities at large.
So, what’s it like to work for us? See below what some of our teammates have to say about their careers at MealSuite:
How would you describe MealSuite in one word?
MealSuite Employee Extras
On top of competitive salary, MealSuite teammates enjoy:
Recognized as an Inc 5000 Fastest-Growing Company, MealSuite offers the innovation and agility of a start-up matched with the stability of an established company in a growing industry.
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