Role Overview
The Remote Practice Management (RPM) team provides secretarial support to a number of Private Hospital consultants across Ireland. As part of the significant growth of the company, we are looking for new starters to assist in the handling of the high volume of calls to these clients phone lines.
We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our clients by answering patients and hospitals calls to their clinics.
This role is to triage the inbound call and decide what action needs to be taken for example to take payment or book an appointment and provide an efficient and accurate response.
The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. To be a successful call centre representative, you should be customer-focused and detail-oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.
Duties And Responsibilities
Requirements
Package
Additional Information
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