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Description
Main accountabilities include:
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This role is the first touch point to the Menzies experience and plays a key role in the coordination of all customer service related activities.
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Promotes a professional image at all times and complies with company uniform standards.
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Delivers superior customer service.
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Deals directly with any issues that may arise and escalates to the appropriate company representative when needed.
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Assists customers at the front counter including pick-up and delivery requests.
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Coordinates all related courier activities.
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Process all related paper work with detail and accuracy.
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Ensures all documentation is correct prior to releasing Cargo to customers.
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Coordinates activities between office and warehouse as required.
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Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
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Required to attend the mandatory training imposed by the Company and Airlines as per job role.
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Must practice all company’s Safety Policy inclusive of, but not limited to: wearing PPE when and where required
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Other related duties as assigned.
Qualifications and Experience:
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Must have high school diploma or equivalent.
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Must be at least 18 years of age and legally able to work in Canada.
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Must be able to communicate verbally, read, and write in English proficiently.
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Prior cargo, airline operational knowledge experience is an asset.
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Must be able to use related software as required to perform the functions.
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Proficient in MS Office.
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Must be able to speak, read, and write in English proficiently.
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Must be available and flexible to work variable shifts including weekends and holidays.
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Must have current driver’s license with no violations over the past 5 years.
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Must be able to lift at least 30 kgs when required.
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Familiarity with or ability to learn how to work within an IT cargo system environment.
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Must pass and maintain all required security clearances and Transport Canada Background check.
