Mercedes-Benz Country Hills Looking for Part Time Receptionist at Calgary, AB Full Time

Mercedes-Benz Country Hills is looking for an individual that exhibits a high level of confidence, maturity, professionalism, integrity, amazing work ethic, and a passion for the automotive industry! In addition, this individual must maintain a professional appearance for self in accordance with the Mercedes-Benz Brand and company policy. If you feel you can deliver on each of the items listed the above, then please apply today!

This individual is responsible for managing the day-to-day activities of reception which includes greeting clients, assisting with After-sales, distributing sales leads, and managing the inventory, and being a front-end representative of the dealership by establishing a rapport with clients and is able to manage and exceed client expectations with ease.

Hours of work: Mon – Thurs evenings/ Saturdays

Duties and Responsibilities

• Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
• Answers all incoming calls and emails quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
• Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
• Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
• Welcomes customers visiting the show room and inquires as to the purpose of their visit.
• Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting, and introduces customers to the salespeople.
• Welcomes and serves customers visiting the after-sales department, after this department is closed.
• Communicates with inquirers and visitors in a professional, friendly, and effective manner.
• Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Performs other duties as required

Qualifications:

• Previous Automotive Dealership experience is an asset but not required
• 1-2 year’s customer service experience
• Positive attitude, inviting personality, and customer service focused mentality
• The successful applicant’s residence will be within a reasonable community distance
• Professional Business Appearance

McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.