Milner Group Looking for Dispatcher/Receptionist at Nanaimo, BC Full Time

Who we are:

Milner Group is a family run business that has been serving Vancouver Island for nearly fifty years. We started out with one gravel pit and one truck to serve our clients, we gradually expanded into civil contracting, and continued to grow from there. We now are proud to offer residential and commercial development, general excavation, municipal road building, highways infrastructure, logging, and wood waste recycling. Milner group continues to provide services such as trucking, gravel quarrying, demolition, and hazardous materials abatement, hauling, and disposal services for residential and commercial waste to a diverse range of clients in the Mid-Island area. Milner Group is a small company with big goals, a hard-working team, and a lot of equipment. Our team is passionate about our work and committed to our clients —no project is too big or small for Milner Group!

VANCOUVER ISLAND IS WHERE WE LIVE, WORK & PLAY!

The Opportunity:

We are seeking a friendly, self-motivated individual for the role of Receptionist – Dispatcher. The successful applicant must have strong attention to detail, communicate effectively, and have excellent organizational skills. In addition, this individual should have an analytical mind, and always be looking for ways to better improve systems and efficiencies. Please note this is a very fast-paced, ever changing work environment. This is an opportunity to excel with a company that genuinely supports your personal and professional development.

Responsibilities:

• Present a positive and professional image of the organization to all visitors, suppliers, inquires, drivers and other interactions
• Answer phones and provide excellent customer service to our clients, providing information about any inquires or requests
• Prioritize calls, emails and work orders according to urgency and importance
• Respond to customers and drivers’ communication via email and phone, providing information on any inquiries or requests
• Ability to strategically plan and manage logistics of transportation in the absence and/or support of the dispatcher
• Ensure accurate and timely input of data
• Ability to manage Accounts Receivable: create invoices, statements and deposits
• Accounts receivable management – Statements and Deposits
• Processing accounts payable and purchase orders
• Daily reconciliation of various systems and billing
• Proactively resolve any arising problems or complaints
• Meet cost, productivity, accuracy and timeliness targets
• Other office duties as required

Experience/Qualifications:

• Approximately 2 years experience in busy office setting
• Knowledge of Nanaimo and the surrounding areas
• Strong computer skills- Proficient with Microsoft Office
• Ability to adapt quickly to new systems, QuickBooks experience is preferred
• Ability to meet deadlines and adapt to changing priorities
• Strong sense of urgency and self motivated
• Strong organizational and time management skills
• Team oriented, positive attitude and effective communication skills
• Excellent customer service skills
• The analytical ability to find ways to better systems and processes
• Ability to work independently and handle multiple projects
• Construction knowledge and industry experience considered an asset

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Nanaimo, BC V9S 5P7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• This is a permanent, full time position located in Nanaimo, BC. Do you currently reside in the Nanaimo or planning on relocation?

Experience:

• receptionist or dispatcher: 1 year (preferred)