Mohawk College Looking for Learning and Development Specialist at Hamilton, Ontario, Canada Full Time

Hours: Monday to Friday; 35 hours/week

Home Campus: Fennell/Hybrid

Pay Band: 9

Rate of Pay: $74,175 – $92,720

Posting Date: November 1 st , 2023

Closing Date: November 8 th , 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Learning and Development Specialist

We are hiring for a newly created role, Learning and Development Specialist reporting into the Director, People and Organization Development as part of Human Resources.

The Learning and Development Specialist plays a key role in the ongoing management, administration and support of all activity related to Cornerstone On demand, Learning Management System (LMS) within the Working at Mohawk platform where these events are centralized. They are also responsible for the governance and or consultation related to the delivery of learning and development events supported by the system which includes an intake process reviewing; formal or informal needs assessments, learning outcomes, design, ideal format, delivery modality for content, pre and post work requirements, custom evaluations and reporting needs.This position is also responsible for the annual learning events calendar as well as the marketing, promotion, communication, registration management, analysis and report writing of identified events on the system.As a member of Human Resources and working within the Organizational Development team, this position reports to the Director, People and Organization Development. This role will collaborate with others within the team, within the HR or greater management team, IT, internal or external clients to identify training that aligns with legislative requirements, strategic priorities and or skills enhancement.

Specifically related to the LMS this role would be responsible for governance, configuration, testing, maintenance, creating a roadmap, identifying and upholding a greater user experience, troubleshooting with inter-related systems and or externally developed content for system compatibility. Uploading events, assign training, populate course information, documents or materials into curriculums, transcript management to ensure employee transcripts are current and reflective of training taking place both internally and externally. Responsible for data reporting and analytics with related to learning data and trends, making recommendations for optimal user adoption. Consulting with both internal and external clients who are using the system for events/training/registration, this role would provide training related to the LMS to super-users, templates, user guides or outlines related to our accessibility or inclusive practices. Support instructional designers to ensure content can be housed on the LMS and aligns with system governance and practices. Create and or make available certificates or badges for course/program completion. Review and evaluate participants feedback as provided by evaluations through reporting. Work with Talent Systems Specialist to ensure mandatory training and future onboarding training are functional, current and available to eligible employees.

Specifically related to Learning and Development Content, Events Management and Marketing, this role will also be responsible for coordinating identified learning and development events within the College made available to employees in partnership with others both internally and externally to the College. This could include coordinating rooms, equipment, room set up and other logistics.Responsibilities include managing existing and creating new playlists that capitalize on the thousands of online contents housed within the LMS that align with college wide priorities, strategies or identified skilled gaps. Maintain and source out leaders for the Leaders Spotlight on Learning program. Participate in networking opportunities both within the College sector and outside to share relevant and current trends and leading-edge development methods within L&D practices. This position is also responsible for the marketing, promotion and communication of learning events, offerings made available through LinkedIn Learning and Cornerstone Content, or others identified to encourage participation in learning and development or skill building activities for the College. Review CE or other independent courses, such as LinkedIn taken by employees to determine alignment with job expectations and development plans, identify trends where employees are taking course to skill up. Ensure Events calendar is up to date and populated with a variety of learning events. Work with internal partners to ensure a Learning Calendar is available for regular training programs such as Manager Training Curriculum.

Responsibilities

The duties of this position will include, but are not limited to the following:

Learning Management System (LMS) Management

• Oversee required system configurations and configuration changes or maintenance required to keep the system operational.
• Ensure testing related to new configurations, modifications, upgrades, fixes or troubleshooting solutions or recommendations are completed. Identify user testing group(s) for content that SME’s are looking to test within the system.
• Recommended Roadmap as it relates to enhancements or new functionalities or programs that would be ideal and or recommended to identify timelines, workload, feasibility and or any related budget or resources.
• Support the day-to-day management of the LMS and user requests
• Develop standards and governance related to the system, use and participation within the system. Eg. How those who use the system are directed and how the system is controlled to create consistency for the end user.
• Create governance documents to support related rules that govern the system for greater transparency.
• Collaborate with IT/Cornerstone/LinkedIn Learning to understand and ensure integration between the various systems as well as troubleshoot any integration errors.
• Troubleshooting issues within the system identified by employees or users and escalate system related issues to Cornerstone or internal IT solutions and liaison with both and work toward resolution.
• Acts as the primary contact for system issues. Resolves issues through research, process flaws or gaps and recommends or acts on alternatives or solutions.
• Documentation of current processes, process improvement maps, training guides, system configuration, and issue tracking and resolution
• Assist with data validation, update data that is incorrect, incomplete or improperly formatted or duplicated. Perform data audits to assist with data integrity.
• Generate requested and required reports and analytics for monthly, quarterly or annual reports or as necessary or as required for L&D reports, metrics or analysis.
• Conducts analysis of data to generate statistics or projections to address specifics concerns, needs or gaps to allow for decision making
• Provides training to other administrators or identified super users, creating user guides or tools or support to assist.
• Provides training to employees who are looking to leverage the LMS and its content.
• Identify opportunities for continuous improvement and development both within the system and or how to leverage the system functionalities that currently isn’t being utilized.
• Identify tactics to improve overall user adoption by developing playlists or other learning and development opportunities to drive users to the system.
• Regularly communicates system changes or enhancements or better ways to use the system to users and other parties of interest in a variety of formats (presentations, meetings, videos, written communication, user guides etc)
• Carries out adhoc LMS project requests as required and directed
• Work with Talent Management Systems Specialist to ensure mandatory training and future onboarding training are functional, current and available to eligible employees.

Learning and Development and Events Management

• Coordinate and oversee identified learning and development events within the College made available to employees in partnership with others both internally and externally to the College. This could include coordinating rooms, equipment, room set up and other logistics.
• Collect and maintains all documentation, user and facilitator guides, templates and resources for learning and development employee training activities.
• Co-ordinate all services for stakeholders and or vendors (internal and external) associated with departmental workshops and or special events or conferences at the discretion of the Director (including communication of location, room booking, facilitator needs, registration process, invitations, room set up, coordination and preparation of resources and materials, sending pre and post work, evaluation tracking and recording, certificate development, technical support and food service).
• Review and confirm the allocation of expenditures of the Professional Development budget including processing and reconciling the department purchasing card.
• Maintenance of contracts including completing the routing documents, expenses, vendor purchase and department supply orders and payments. Work within a financial system and oversee with an oversight to the department budget database.
• Liaises with management and employees to promote L&D events.
• Participate in networking opportunities both within the College sector and outside to share relevant and current trends and leading-edge development methods within L&D practices.
• Find ways to leverage other L&D professionals across the College sector to be “guest speakers” or SME and invite them to facilitate at the College either virtually or live.
• Review CE or other independent courses, such as LinkedIn taken by employees to determine alignment with job expectations and development plans, and identify trends where employees are taking course to skill up.
• Ensure the Events calendar is up to date and populated with a variety of learning events.
• Work with internal partners to ensure a Learning Calendar is available for regular training programs such as Manager Training Curriculum
• Reviews and evaluates participant feedback and evaluation forms and reports findings to appropriate audiences.
• Review and evaluate external training resources and make decisions regarding vendor choices in order to ensure the quality and effectiveness of training offered and optimize the spending of budgeted training dollars.
• Annually creates a budget of forecasted spend for events for the calendar year.
• Provide AODA guidance to internal stakeholders and SME who are looking to include training to Calendar of Events.
• Work with others throughout the College to identify training or skill gaps to be included as part of the Learning Events Calendar.
• Liaise with external agencies, municipalities and other organizations to identify opportunities for partnership.
• Collaborate with Talent Management System Specialist to ensure system releases are known and explored or implemented.

Content Management and Promotion

• Create and manage marketing, promotional and communication documents related to events calendar, training events, playlists, curriculums, and other L&D programs
• Manage existing playlists or curate new and playlists or curriculums that capitalize on the thousands of online contents housed within the LMS, such as LinkedIn Learning or Cornerstone Content, that align with college wide priorities, strategies or identified skilled gaps.
• Market and promote these opportunities to employees to encourage participation in learning and development or skill building activities for the College.
• Maintain and source out leaders for the Leaders Spotlight on Learning program, promote and market these events to secure new leaders and increase views.
• Increase or educate employees on features within training offerings related to star ratings and or secure testimonials and promote these as part of learning and development opportunities.
• This role may as needed assist others within the Organizational Development team in the development of learning assets or formal learning and development programs.

Other duties as assigned

Qualifications

The successful applicant will have:

• Adult Learning Certificate – Credential or Diploma or Degree required.
• Event Planning Credential as well as certification or diploma related to communication considered an asset.
• Post-secondary education in Human Resources, Business Administration or similar field; or the equivalent combination of education and experience.
• Must be familiar with Cornerstone Ondemand and their LMS functionalities. Familiar with Banner, LinkedIn Learning and a basic understanding of HTML and creating budget planning, data analysis and report writing. Training related to Accessibility, AODA and EDI.
• Minimum of 5 years’ experience related to Learning and Development and planning learning events as well as working with an LMS and their inter-relatedness to other systems within an HR department.
• Experience with Cornerstone Talent Management System and Ellucian Banner.
• Marketing and or Communication experience.
• Event planning experience.
• Detailed oriented, process focused and proven analytical and problem-solving skills.
• Exceptional interpersonal skills and a customer centric mindset with listening, flexibility and resilience skills to deal with unexpected changes in plans or priorities.
• Self-starter with the desire and ability to take on new challenges, curious about how things work and looks for creative or tested ways to implement solutions.
• Previous experience in a client facing role, ability to collaborate and maintain effective working relationships with both internal and external parties of interest.
• Demonstrated experience maintaining confidential files, records and information related to employees.
• Strong communication skills both verbal and written with experience in professional report writing, promotional materials, and surveys
• Demonstrated proficiency related to MS Office application with advance skills in Excel, Power Point, MS Teams, as well as experience with other webinar and or other live or virtual meeting tools/applications.
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 – 2047.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/