Mohawk College Looking for Student Services Representative (Learning Support Centre) – Regular Part Time at Hamilton, Ontario, Canada Full Time

Status: Regular Part Time

Hours: Up to 24 hours/week

Home Campus: Fennell

Rate of Pay: $20.56

Posting Date: September 20th, 2023

Closing Date: September 26th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Student Services Representative – Learning Support Centre

The Student Services Representative, Learning Support Centre reports to the Manager within the Learning Support Centre. In alignment with Mohawk College’s mission and values, the incumbent provides broad administrative, customer service and event support within the areas that the Centre supports, including but not limited to: Peer Tutoring Services, Learning Support Services, and Student Success Programming.

The Learning Support Centre is an active Student Resource space. As such, the incumbent provides superior customer service for a diverse range of clientele, including students, staff, faculty and community members who use the services, as well as the spaces within the Centre.

As the service area mentioned above hosts events throughout the school year to support students, evening and weekend hours may be required occasionally for event support and outreach activities.

Responsibilities

The duties of this position include, but are not limited to:

Front Desk Reception/Triage

• Front desk reception to provide students, staff, faculty and general public with information in regards to services available – in person, via the telephone and email.
• Triages and books appointments with students referred from College services.
• Provides administrative support to all Learning Support Centre programs and service areas.
• Tracks part-time employment contracts (for tutors, student staff) and other employment forms (such as confidentiality agreements, etc) to ensure completion in a timely manner
• Organizes and stores key documentation under the direction of the Manager, including staff contracts, time sheets, receipts and expenses, software license agreements, etc.
• Tracks part-time and students staff time sheets, when electronic time sheet are not submitted by the deadline, to ensure completion in a timely manner
• Facilitates updates to online booking systems (eg. WCOnline) for various service areas.
• Maintains a well-organized reception, lounge and office area.
• Facilitates the ordering of office supplies.

Event Support and Outreach

• Assists in the planning and organization of events within the Student Success Initiatives portfolio, including but not limited to: Peer Tutoring and Academic Support events, etc.
• Assists in the promotion of events through website maintenance and social media.
• Assists in the setup and facilitation of events within the Student Success Initiatives portfolio, including but not limited to: Peer Tutoring and Academic Support events, etc.

Data and Student Usage Metric Tracking

• Assists in the data tracking of event and program attendance.
• Responsible for inviting student feedback on services provided.
• Monitor and record student usage of space.
• Plans, coordinates, and develops reports on service use metrics and outcoming using data (eg. WCOnline) and spreadsheets on all service areas in the Learning Support Centre.
• Maintains records including, tracking tutor hours, fulfillments of duties, tutee cancellations, completion of peer leaders training modules and submission of necessary paperwork.

Other duties as assigned.

Qualifications

The successful candidate will have:

• A minimum of two-year post-secondary education in Education, Student Affairs/Services, or Counselling Techniques
• Professional Coaching Designation would be an asset.
• Minimum one year of practical experience providing administrative support in a post-secondary setting is preferred.
• Preference will be given to candidates with experience working within student leadership.
• Customer service experience including in-person, phone and email correspondence.
• Organized and able to adapt to changing work environments.
• Experience working with social media tools would be considered an asset.
• Proficiency in/experience with business computer applications including MSWord, and Excel, Access plus Internet researching skills and basic familiarity with office procedures is necessary. Ability to learn and adapt to new software applications is important.
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 – 2047.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/