Money Mart Looking for Learning & Development Specialist (French Bilingual) at Montréal, QC Full Time

#LI-REMOTE

GENERAL FUNCTION

The Learning & Development (L&D) Specialist plays a critical role in the organization; responsible for facilitating training programs, serving as a trusted advisor to retail management, and writing and designing Learning and Development programs. This position requires an individual who has experience in learning and development and knowledge of functional and professional development training offered at MFSG. The Specialist is also responsible for the administration of the Learning Management System to support the company’s goals. In order to do this effectively, the incumbent will need to learn business content and systems applications quickly.

The work also requires an understanding of our company’s mission and values. This would allow the L&D Specialist to align training that helps employees meet business drivers and goals.

DUTIES/RESPONSIBILITIES

Retail Experience Duties/Responsibilities:

• Facilitates virtual instructor led training sessions (vILT) as directed by L&D Senior Manager
  • Coach certification, customer service, sales, collections, technical, regulatory and/or people skills
• Partners with retail leadership to:
  • advise on their role(s) for each training program.
  • ensure an adequate number of skilled, committed coaches are in place to support participants through the training programs.
  • share feedback regularly on coach interaction.
  • identify learning needs of their teams and leverage the training library for an appropriate remediation
  • facilitate discussions about their teams’ development to inspire a culture of learning.
• Monitors training programs to ensure they are implemented consistently and in accordance with MFSG standards. Measures, tracks, and analyzes training metrics to report on progress and identify opportunities that require attention and guidance.
• Collects, assesses, and submits training program feedback (verbal and/or written) to the L&D Senior Manager
• Conducts evaluations on current training practices and makes suggestions for improvements.
• Writes and/or designs training materials as directed by the L&D Senior Manager
• Manages relationship with external content vendor(s) and curates’ content as needed.

LMS Administration Duties/Responsibilities:

• Maintains the content and structure for the LMS offerings including but not limited to:
  • Uploading Learning Objects (LOs)
  • Quality Assurance
  • Enrollment
  • Auditing
  • vILT Events/Sessions
• System Reporting – Creating, sharing, updating as necessary.
• Understands the impact of all future LMS vendor releases and patches:
  • Reviews release notes
  • Configures and tests new functionality as necessary.
  • Determines impact and any necessary system configuration changes.
• Troubleshoots employee issues and provides solutions.
• Partners with IT for all system integrations as required.

Qualifications

EDUCATION / EXPERIENCE

• Three to four years progressive experience in learning and development, preferably in a retail setting. A candidate will benefit in the role if they have experience using the basic principles of adult education to develop and deliver training.
• Bachelor’s Degree preferred.
• Demonstrated ability to manage relationships throughout the organization, coordinating time, and resources according to shifting priorities.
• Experience leveraging data and analytics to develop insights and drive decision-making.
• Facilitation of training programs for both exempt and non-exempt audiences

SKILLS

• Instructional design and facilitation skills
• Expertise in distance learning facilitation
• Superior influence skills, with and without authority
• Proven ability to manage multiple projects concurrently.
• Ability to survive and thrive in a fast-paced working environment.
• Excellent verbal and written communication skills
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Strong feedback and coaching skills
• Proficient with Microsoft Office Suite, Learning Management Systems (Cornerstone a plus but not required), Articulate 360 (Storyline, Rise)

Additional Information

BENEFITS

• Medical / Dental/ Vision benefits available
• Company paid life insurance
• Paid holidays
• PTO / 401K / Tuition Reimbursement
• All your information will be kept confidential according to EEO guidelines.

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.