Log In
Sign Up
Morrey Auto Group is looking to fill two Full-Time positions. Service Call Center Representative and Receptionist. These positions are a liaison between our company and its current and potential customers, as well as being the initial contact for new leads. The successful candidate will be able to accept ownership for effectively managing customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.
Requirements
Responsibilities
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products and services when they arise
- Build sustainable relationships and engage customers by taking the extra step
- Keep records of all conversations in our call center database in a comprehensible way – BDC
- Meet personal/team qualitative and quantitative targets – BDC
Requirements
- Strong phone and verbal communication skills along with active listening
- Previous experience in a customer support role
- Automotive knowledge an asset
- Familiarity with CRM, CDK, or 180 systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Benefits
Pay for these positions is an hourly wage (starting wage based on experience). Individual and team bonuses offered for BDC position only. Benefits include extended medical and dental. We offer ongoing training and the opportunity for career advancement within the Auto Group. Both positions are ideal for someone looking to start a career in the automotive industry.
