About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is “Mohkinstsis,” which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
About Services to Students
The Students portfolio at Mount Royal broadly encompasses Student Affairs, Enrolment Services, and International Education, delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving. We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions and Recruitment, Residence Services, the Office of the Registrar (Academic Scheduling; Records, Registration, and Student Awards and Financial Aid), Student Learning Services, Access and Inclusion Services, Career Services, the Office of Student Community Standards, the Office of Student Success, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Student Systems and Communications, and Strategic Enrolment Data.
About the Role
This is a key front-line position within the Admissions and Recruitment Office providing initial and ongoing information and service to prospective students and their influencers. The assistant must be knowledgeable about all aspects of Mount Royal University, including but not limited to, admission policies and procedures, academic program offerings and dates and deadlines. General information related to the University is also required to respond to questions or make appropriate referrals. The incumbent must combine knowledge of the processes within Admissions and Recruitment with analysis of where the prospective student is within that process to direct and assist them in achieving their goal of successful admission. The Recruitment Assistant must consistently juggle in person service with telephone calls and extensive email communication while completing other administrative duties.
Responsibilities
Provide accurate and complete information to prospective students. Must employ active listening skills to extract appropriate information to provide a relevant and accurate response. Service a wide variety of individuals from within and outside of MRU, resolving issues on the spot or within a very short time frame.
Use exemplary customer services skills to convey information on admission requirements and program offerings to prospective students and their influencers.
Interpret and dispense general information about University programs, services, policies, procedures and practices
Provide accurate and complete information to prospective students
Must employ active listening skills to extract appropriate information to provide relevant and accurate responses
Maintain working knowledge of all functional areas within Enrolment Services and general understanding of other departments to provide information about and directions to other departments within the institution. Dispense forms and published information from Admissions and Recruitment and Enrolment Services.
Gather information for referral to the Coordinator, Student Recruitment or the Director, Admissions and Recruitment on unique situations to ensure fair and equitable treatment of all applicants or for consideration of an exception if appropriate.
Process general e-mail inquiries that come in through the automated email response system, EzRecruit and other email accounts, by responding directly to most inquiries and referring the remainder appropriately within Admissions and Recruitment or to other departments across the institution.
Explain and apply procedures in a fair and equitable manner.
Make evaluative decisions on the information provided by the prospective student/applicant and take appropriate action based on that information.
Qualifications
Two-year diploma or equivalent
12 – 18 months of previous related experience
Excellent customer service and communication skills to serve a high volume of individuals on a daily basis
Excellent interpersonal skills
Excellent organizational skills (ability to handle continuous telephone, email and in-person traffic; multi-tasking)
Understand why specific policies and procedures exist and be able to explain them fully to prospective students
Computer literacy as well as keyboarding speed and accuracy
Previous experience involving customer services related activities
Ability to work independently and use a high level of independent judgement
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.
MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.
Salary: $1,726.00 – $1,864.00 semi-monthly (commensurate with experience)
Closing Date: March 15, 2022
A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Job Title], [Requisition Number].pdf (ex. Smith, Recruitment Assistant, 999999.pdf).
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